As your query relates to a The Body Shop gift card that was purchased instore, please contact The Body Shop customer service team directly.
You can visit their FAQ's on https://support-gb.thebodyshop.com/hc/en-gb/sections/4405245502609-Gift-Cards
Alternatively, you can check your gift card balance by clicking here https://www.thebodyshop.com/en-gb/gift-card-balance
If you're unable to find the answer to your query in their online customer service tool, please contact The Body Shop Customer Service team on 0800 092 9090 at the following times:
Monday - Friday: 8am - 6pmSaturday 9am - 5pm