Business returns and warranty support

A clear route from report to resolution.

This form is for approved World Coffee Gear Resellers, Company Account holders and E-retailer Fulfilment Customers. Use it to report a business return, delivery problem, product defect, warranty request or spare-part requirement.

The Reseller or Fulfilment Customer remains the first and legal point of contact for its end customer. The business customer must assess the end-customer request and submit any applicable claim to World Coffee Gear itself.

Before submitting

Important business return conditions

Please review the following information before submitting a return, replacement, warranty or spare-part request.

Submitting this form does not automatically approve a return, replacement, credit, warranty claim or spare-part request. Please wait for written confirmation and instructions from World Coffee Gear.

Visible damage, an incorrect delivery or a shortage must be reported within 48 hours after delivery.

Include the invoice or order number, delivery document and clear photographs of the shipping packaging, shipping label and affected product. Record visible transport damage on the carrier’s delivery document where possible.

For a product defect, provide a clear description together with at least two photographs or a short video showing the problem.

For a spare-part request, select the replacement or spare-part option and include clear photographs of the required part, the complete product and the product or model label where available.

The standard Business commercial warranty is one year from the World Coffee Gear invoice date. Fellow and Planetary Design products have a two-year commercial warranty from the invoice date. The warranty covers proven defects in materials or workmanship and excludes normal wear, accidental damage, misuse, improper storage or maintenance, unauthorised repair or modification and use contrary to the product instructions.

Use the original packaging where available and make sure that the product is properly protected for transport.

Do not return a product until World Coffee Gear has approved the request and provided a return authorisation, return label or other shipping instructions.

Products sent without prior approval or return instructions may be refused or returned to the sender where legally permitted.

World Coffee Gear will confirm the proposed solution, return method and responsibility for transport costs after assessing the request. For an approved discretionary business return, reasonable shipping, inspection, repackaging, loss-of-value or restocking costs may apply.

Email: hello@worldcoffeegear.eu
Phone: +31 (0)88 800 9853