World Coffee Gear Consumer Return & Warranty Form

Before you continue

Choose the correct route for your request.

This form is intended only for consumers who purchased a product directly from the World Coffee Gear webshop. Please check the options below before completing the form.

Continue with this form if your request concerns:

Please do not use this form. Contact the shop or reseller where you purchased the product. That reseller is your contractual seller and is responsible for handling your request.

If you wish to withdraw from an eligible online purchase within 14 days after delivery, do not complete this Return & Warranty Form. Use our separate withdrawal form instead.

Business customers, resellers and e-fulfilment partners must use the separate World Coffee Gear Business Return & Replacement Form.

• Your World Coffee Gear order number and purchase details.
• A clear description of the damage, missing item or technical problem.
• Clear photographs of the shipping packaging, shipping label and affected product when reporting delivery damage.
• Photographs or a short video showing the issue when reporting a product defect or technical problem.

Before submitting your request

Important return and warranty information

Please review the information below before submitting your form. It explains what happens after submission and what information may be required to assess your request.

Submitting this form does not automatically mean that your return, exchange or warranty request has been approved. Please wait for confirmation and return instructions from World Coffee Gear before sending any product.

Please report visible transport damage, breakage, scratches, dents, an incorrect product, a shortage or a missing accessory or component preferably within 48 hours after delivery.

Include clear photographs of the shipping packaging, shipping label and affected product.

Reporting after 48 hours does not automatically exclude or limit your statutory consumer rights. A technical defect or other issue that could not reasonably have been discovered upon delivery should be reported within a reasonable time after it becomes apparent.

Your statutory conformity rights remain fully applicable. World Coffee Gear remains responsible as the seller when you purchased the product directly from our webshop.

In addition, World Coffee Gear provides a one-year commercial warranty. Fellow and Planetary Design products have a two-year commercial warranty. A commercial warranty never replaces, shortens or limits your statutory consumer rights.

Please use the original packaging where reasonably possible to protect the product during transport. The absence of the original packaging does not by itself invalidate a statutory claim.

Products may be returned only after approval by World Coffee Gear. After approval, you will receive a return label or other return instructions.

Do not send a product to this address until World Coffee Gear has approved your request and provided return instructions.

World Coffee Gear bears the reasonable return cost when an approved claim concerns a covered defective, damaged, incorrect or incomplete product. For an approved non-defective exchange or another discretionary return, the applicable return costs will be communicated before you confirm the proposed solution.

Email: hello@worldcoffeegear.eu
Phone: +31 (0)88 800 9853