REFUND POLICY
Due to the nature of all services provided by That Studio 418,
refunds are not eligible. You are agreeing to this policy when you
purchase on thatstudio418.net.
CANCELLATION OF A PROJECT
Once information has been submitted via the design form,
the project will begin. After this point, if the customer would like to
cancel the project, they reserve the right to do so but a refund will not be
eligible if this decision is made.
FORMS OF COMMUNICATION
For legal purposes That Studio 418 will only communicate via
email. By doing so both parties are able to keep a paper trail of all
conversations had.
TURNAROUND TIMES
On average the turnaround time for our designs will be 7-28 business days depending on booked service. Business days do not include weekends, and all major holidays.
REVISION + UPCHARGES
All designs receive 2 free revisions. After you have reached your limit of
2 free revisions, you will have the option to pay a upcharge fee of $25
for 2 more revisions.
RIGHTS TO USE DESIGNS
Once this project is completed, you “the Client”, grants
permission to let That Studio 418 “the business”, use your design for portfolio
and/or marketing purposes unless agreed upon otherwise.
DISAPPEARANCE (GHOST) FEE
Although I do understand life happens, in most instances you can
communicate with me. If you have placed an order and do not submit
your information within 7 business days you will receive 1 courtesy
email. If you do not fill out the form 7 additional business days of this email, your
order will be closed.
In the instance in the middle of your project, you disappear, you will
receive 1 courtesy email. If you do not respond within 7 business days of
this email, your order will be closed.
All closed orders can be reopened within 30 days of closure for a
fee of $50 which will need to be paid in full. If you attempt to reopen
your order outside of the time frame stated above, you will need to pay
full price for the services previously ordered.
CORRECT INFORMATION
Clients are responsible for providing the correct information and
photos at the beginning. That Studio 418 will not be
responsible for missing information on your behalf.
That Studio 418 is not responsible for any misspelling or
misinformation that the customer provides. The information that you
submit is the information that will be used.
Clients are responsible for proofreading all information submitted
before the order is finalized.
An upcharge will incur if we have to go in and change any
information that was not proofread.
Clients are responsible for grammatically correct information. If
provided with grammatically incorrect information, you will be asked
to correct it.
DISCONTINUING SERVICES
I, Dejha Carlisle, reserve the right to discontinue service if:
The customer is using profanity or being disrespectful.
The customer threatens the business owner, making
that party feel like they are in danger.
The customer breaks the lawful rules of this business.
A charge has been disputed mid service.
The customer is being condescending or belittling.
Lack of communication.
If the design asked of them does not meet a level of professionalism. This
includes but is not limited to poor quality pictures, profanity, lack of
communication and more.
FAILURE TO ABIDE CAN RESULT IN LEGAL ACTIONS
Failure to abide by said policy set by That Studio 418 will result in
disciplinary actions such as no longer being able to book our services or
legal actions.