Taking photographs and videos
Please note that it is a breach of legislation to publish pictures of children and vulnerable adults without their agreement or the consent of their parent or responsible adult.
Personal photography is only allowed at sessions with the consent of all those pictured. No photographs taken at sessions can be used for anything other than personal use without written consent from Jewish Care and all those concerned. This includes sending onto others and uploading onto social media. We ask that sensitivity to this matter is maintained at all times. Small mobile phone videos are allowed again with consent, full length videos are not permitted under any circumstance. If the person pictured is under 18 then consent would need to be obtained from that person’s parent, carer or legal Responsible Adult.
All intellectual property arising out of or in connection with any session or event that Jewish Care produces, including but not limited to photographs and videos on its website, DVDs, promotional material, shall be owned by Jewish Care. Anyone suspected of continually filming or photographing the lessons for any purpose of publication will be asked to stop filming, delete what they have filmed and leave.
Personal Possessions
All buggies and prams must be left safely in the designated area and in a way which does not impede our clients or visitors. Please note that your prams and buggies and all property left inside is your responsibility and Jewish Care cannot take any responsibility for these items and will not accept any responsibility for the loss or damage of your prams and buggies and all property left inside or any personal possessions.
Medical conditions
Please let your session leader know about any pre-existing medical condition which you or your child has, to allow necessary precautions to be taken. Please note that this information will usually be recorded by them and will be treated confidentially and in accordance with Jewish Care’s privacy policy. In the event of a medical emergency, this information may be shared with health care professionals or Jewish Care staff as necessary.
Illness
Please keep your baby/child at home if they or you:
• Has a fever or has had one in the previous 24 hours
• Has had an upset stomach or diarrhoea in the previous 48 hours
• Has heavy nasal discharge
• Has discharging eyes
• Has symptoms of a possible communicable diseases such as Covid, measles, chicken pox, German measles, whooping cough, impetigo, scarlet fever, hand, foot and mouth disease, or norovirus.
Before returning to a session, you and/or your child must have been clear of all symptoms for at least 48 hours before attending a session and/or received the all clear from your GP. If you or your child has had Covid you must be clear of all symptoms and have tested negatively before you can return
Please inform Hartbeeps as soon as possible if your child has a serious infection and of the nature of the infection so that other participants can be alerted.
Payment/Refunds
Payment is through our online booking system, unless agreed in advance. No place is fully guaranteed unless full payment for the session is made. You will receive an automated reply confirming your place once full payment has been made.
All deposits are non-transferable/ refundable.
Should you need to change sessions, Jewish Care will do its best to accommodate you, but cannot guarantee that it will be possible to do so.
Please notify Jewish Care as soon as possible if you are unable to attend a particular session. Jewish Care is under no obligation to refund or transfer your money if you are no longer able to attend sessions already paid for. Should your session leader have availability on a different session it is at their discretion to allow the transfer.
We cannot offer a refund for a session missed due to illness. Should your session leader have availability on a different time it is at their discretion to allow you to transfer to this space.
Should a class be cancelled by Jewish Care a suitable alternative shall be provided at no cost to the client or a full refund will be issued.
Personal information
Jewish Care complies with all data protection legislation to keep your personal data confidential and safe. For more information please see our privacy policy [ADD LINK].
Safety
Jewish Care accepts no liability for any accidents or injuries that may occur whilst you are on its premises. Every effort will be made by Jewish Care to provide a hazard free zone; however, parents are always responsible for the safety and wellbeing of babies and children.
Safety information will be given during some activities and this must be followed to reduce the risk of any accidents that could occur. Should you have any concerns please speak to Jewish Care staff.
To ensure the safety of all in attendance, please wipe up any food debris and report any drink spillages to a member of staff as soon as this occurs.
There will be a first aider on site during the activity. In the event of an accident involving you or your child please report this immediately to Jewish Care staff who will help you to locate a first aider and complete the necessary paperwork.
Safeguarding and Child Protection
All session leaders and staff fully recognise their responsibilities for child protection & safeguarding. A copy of Jewish Care’s safeguarding policy setting out obligations of staff, parents and volunteers is available here: www.jewishcare.org/privacy-statement
Insurance
Full public liability insurance is provided by Liberty Mutual and a copy of the insurance certificate can be viewed at all classes.
Supervision and Behaviour
You must supervise your baby/child at all times and they must never be left unattended. Session leaders, Jewish Care staff or volunteers cannot be responsible for your baby/child at any time. Regrettably, as our classes are designed for 0-5 years old, older siblings cannot attend unless specifically agreed in advance.
Nappy changing must take place in the facilities provided.
Jewish Care may, at its absolute discretion, refuse entry to a parent/child to its sessions.
Please be aware that most of our sessions take place in a Jewish Care Day Centre, Care Home, Independent Living or Community Centre. We therefore ask that you are mindful of members, our residents and their families and visitors. We ask that noise in kept to a minimum in public spaces and that children are fully supervised at all times and are not running around outside of specific allocated areas.
Many of the sessions that we run are intergenerational. Due to the nature of these events, we are unable to predict the behaviour of our residents. Please be mindful of this and prepare your children for the setting they are entering. If you want any support with this please contact Jewish Care and we will support you.
There will be Jewish Care staff at all sessions at all times, ensuring that all Jewish Care residents are cared for and supported. If you witness anything that worries or concerns you, please report this to a member of staff immediately.
Equipment
Jewish Care has a commitment to ensure that the equipment and activities are of equal value and of equal worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.
All equipment is cleaned prior to each session. Should you have any concerns please make your session leader aware of this. You can view our full complaints procedure at www.jewishcare.org/about-us/feedback