Payment Agreement Policy
At Premier VetCare, we deeply value the trust you've placed in our clinic to care for your beloved pets. Like most veterinary clinics, we do not receive financial aid from charitable organizations or governmental sources. Our revenue is solely generated from the payments made by our clients for the products and services we provide. Your prompt payment is crucial for the upkeep of our well-equipped and well-stocked pet hospital, enabling us to maintain the high standard of care we strive for. To ensure we can continue offering quality care at affordable rates, we require adherence to the following financial policies:
Payment Types Accepted:
Acceptable forms of payment include: Cash, Visa, MasterCard, Discover, Debit Cards, Care Credit, and Scratch Pay.
Checks are not accepted:
Checks are no longer an accepted form of payment.
Payment for Services:
All services must be paid for at the time provided. All professional service fees and prescriptions must be paid in full at the time the pet is dismissed or checked out from the hospital.
Payment for Products and Medication:
All prescription and over the counter (OTC) items must be paid at time of discharge or check out. No prescriptions or OTC products may be dispensed or removed from the premises without full payment of product and services rendered.
Deposits:
A minimum of 50% of the estimate or $150, whichever is greater, is required as a deposit at the time of admission for all treatments, surgery or hospitalizations.
Emergency Cases:
Emergencies require a minimum $250 deposit at the time of admission for intensive care therapy to be initiated.
No Billing:
Financial policy prevents the establishment of any charge accounts. We do not offer any billing services.
Interest on Account Balances:
If, in the event a balance is left on any account, a monthly billing charge of $25 will be added to all billing accounts each month; including the first month to cover the costs of the billing procedure. Interest of 1.9% per month (23% / year) or $10.00, which ever is greater, will also be charged to all accounts over 30 days past due.
No Services for accounts with unpaid balances:
No additional services may be provided to any account with an outstanding balance. If a balance exists on an account all prior fees must be paid before a new appointment or additional services, will be provided. Medical records are the property of Premier Vetcare, we reserve the right to withhold release of medical records until all outstanding balances are paid in full.
Collection Fees:
You agree to pay for the reasonable costs of collection in the event that collection efforts become necessary.
Chargeback and Payments with Insufficient Funds:
You understand that a service fee of $35.00 will be assessed for each non-sufficient funds payments or disputed electronic card payments, as well as any certified letter charges that must be sent in our efforts to collect outstanding balances.