ENTERPRISE AUTO TRANSPORT
Terms and Conditions
Refunds will be processed within 7 business days of the cancellation request however may take up to 12 14 days to process thru our bank and your bank.
Enterprise Auto Transport is a fully bonded Transport Management Company registered with the USDOT with a broker license number 774106.
This agreement is between solely the customer and his, her or its duly authorized agents, (hereinafter referred to as "Customer"), and Enterprise Auto Transport.
Dispatch, Cancellation, and Refund Policy
Enterprise Auto Transport has 10 days from the date of booking to dispatch the vehicle.
Vehicles are normally dispatched within 4 business days; however, this is an estimate and not a guaranteed dispatch date.
Once a Carrier (transporter) has been assigned to a shipping order, Enterprise Auto Transport notifies Customer via email to the email address provided at service booking.
For purposes of this cancellation policy, the order is considered dispatched when Customer receives the assigned Carrier’s information via email.
Cancellation of an order must be submitted in writing via email sent to rena@enterpriseautotransport.com.
Enterprise Auto Transport does not accept or honor cancellations made via phone call.
If Customer cancels before receiving the assigned Carrier’s information via email, a $50.00 cancellation fee will be assessed and any remaining balance will be refunded in full.
This $50.00 fee is waived for active duty military personnel, not family members.
If Customer cancels after receiving the assigned Carrier’s information via email, a $299.00 cancellation fee will be assessed, as our services have been rendered.
Any remaining balance will be refunded in full.
If a payment for the Carrier was prepaid and Customer cancels before the vehicle has been picked up, the carrier fee is fully refundable regardless of whether a Carrier has been assigned.
If Customer cancels after dispatch and chooses to have the vehicle redispatched rather than have the card refunded, redispatch must occur within 6 months of the original dispatch date.
We will not honor refund requests on dispatched orders that are over 6 months old.
This does not include the carrier fee.
That is always refundable.
No exceptions.
If you file a Chargeback or Dispute a Payment before our 12 day refund policy of any kind and for any reason will incur a NON-REFUNDABLE chargeback fee of $150.00 will be issued USD per instance.
This fee is in addition to any fees due to Enterprise Auto Transport Services.
Upon receipt of any chargeback, your account will be reviewed and service may be potentially suspended until such time all fees have been collected.
Also, if you submit a chargeback after your car has been dispatched and delivered you will incur a $150 chargeback friendly fraud fee.
Double Booking
In the event that the customer double books with another auto transport company we reserve the right to cancel your order and keep the customer's deposit however; once the car is removed with the other company we will repost your vehicle.
Please make sure that you do not post your car with any other auto transport companies during this process.
We all use the same board and same drivers and this causes confusion with drivers on who the broker is.
This can lead to your car not being picked up.
Contract Terms and Liability Disclaimer
Carrier will pick up and deliver as close to Customer's door as legally and safely as possible. A mutually agreed upon place to load or unload the vehicle(s) may be necessary due to low hanging trees, low hanging wires, narrow streets and residential area restrictions.
Enterprise Auto Transport shall provide Customer with an estimated pickup and estimated delivery date.
However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc.
There are absolutely no guarantees regarding pickup or delivery times and dates.
Enterprise Auto Transport /Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees.
Enterprise Auto Transport/Carrier shall not be held liable for failure of mechanical or operating parts of Customer's vehicle.
Carrier is authorized to operate and transport Customer's motor vehicle between its pickup location and the destination set forth on the shipping order and Bill of Lading.
Customer must prepare vehicle for transport.
All loose parts, fragile accessories, low hanging spoilers, etc. must be removed or secured.
Customer shall remove all non-permanent, outside mounted luggage and other racks prior to shipment.
Vehicles must be tendered to Carrier in good running condition with no more than a half tank of fuel (preferably 1/4 tank).
Any part of the vehicle that falls off during transport is Customer's responsibility including damages caused by said part to any vehicles(s) and/or person involved.
Customer must disarm any alarm system installed in the vehicle or provide proper instructions for this matter.
In the event said alarm sounds and there are no keys or instructions to turn it off, Carrier may silence alarm by any means.
Vehicle Operability and Keys
Enterprise Auto Transport does not accept inoperable vehicles.
All vehicles must be operable at the time of pickup.
Enterprise Auto Transport does not accept vehicles without working keys.
Customer must provide a working key or key fob at pickup.
No cars will be moved without keys.
If the vehicle becomes inoperable during transport, Customer agrees to pay an additional inoperable vehicle fee of $500.00.
This fee is in addition to the agreed transportation charges.
If the vehicle is oversized (dual or oversized wheels, extra-large, racks, lifted, limo, etc.) Customer must inquire as to the extra charges.
If Enterprise Auto Transport is not advised of oversized/modified vehicles prior to pickup, all extra charges must be paid in cash to the Carrier upon delivery. If the driver arrives and the vehicle needs to be jumped a $75 fee will be charged provided he has cables.
Personal Property
It is illegal for drivers to transport personal items in the car.
Should a driver allow person items here are the following rules: Luggage and personal property must be confined to one suitcase OR one bag in the trunk only, with no heavy articles, and is not to exceed 100 lbs and these items cannot be visible.
Carrier and Enterprise Auto Transport are not liable for personal items left in vehicle, nor for damage to vehicle caused by excessive or improper loading of personal items.
No personal property shall be transported in customer's vehicle(s) that includes, but is not limited to, Explosives, Guns, Ammunition, Flammable Products, Narcotics, Negotiable and Legal Papers, Alcoholic Beverages, Jewelry, Furs, Money, Live Pets, Live Plants or any unlawful contraband.
Customer agrees that Enterprise Auto Transport /Carrier may confiscate or dispose of said items with no remuneration.
Enterprise Auto Transport/Carrier will not be held responsible for delivery of personal property.
If Customer wishes to put items in the vehicle, he does so at his own risk.
Not all drivers will accept personal property in the car.
We are not responsible for any charges for shipping household good items the driver will not take.
International Orders
International Orders: the car must be empty except for factory installed equipment.
Indicate the serial number and give car's approximate value in U.S. dollars.
Customer is responsible for the proper customs paperwork. (Ask the assigned Carrier for help with these documents.) Any order placed on our website that has a pickup and/or delivery location, such as a port, will be subject to an additional charge of $100.
The booked price does not include the extra charge of $100.
Customer agrees that Enterprise Auto Transport has the right to reject (cancel) any order for any reason at any time.
Vehicle Inspections and Damage Claims
At the time of pickup, Customer and Carrier will carefully inspect the vehicle for pre-existing damage (exterior only) by completing a vehicle inspection report recorded on the Bill of Lading.
Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a copy of the Bill of Lading.
At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit.
Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading.
Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week.
Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that Enterprise Auto Transport/Carrier and their agents are relieved of any further responsibility.
Carrier damage claims are covered by a minimum of $750000 public liability and property damage.
All claims must be submitted in writing within 24 hours of delivery.
Enterprise Auto Transport will share the Carrier insurance policy details upon request.
Customer agrees that Enterprise Auto Transport is not liable for any property damage claims to Customer’s vehicle and that his, her or its sole remedy is against the Carrier.
Broker Status and Carrier Responsibility
Customer agrees and understands that Enterprise Auto Transport is a registered transportation and property broker and is acting solely in the capacity of a broker.
Customer allows Enterprise Auto Transport to contract with other licensed and insured Motor Carrier(s), (hereinafter referred to as "Carrier"), to transport the vehicle(s) described in this shipping order.
Enterprise Auto Transport. and Carrier reserve the right to use multiple modes of transportation, including but not limited to truck, rail and ship.
Customer further agrees and understands that Enterprise Auto Transport sole responsibility in the transaction between the customer and Enterprise Auto Transport is to procure a carrier for shipment of the customer’s property.
Customer understands that Enterprise Auto Transport never takes possession of, transports, or delivers the Customer’s property.
Customer agrees and understands that all claims for damage to property arising out or occurring during the taking possession of, transporting, or delivery of Customer’s property falls under the Carmack Amendment, if the transport is interstate.
As outlined in Section 10761 of the Interstate Commerce Act (49 USC 10761) the payment of freight charges may not be postponed due to alleged loss or damage.
These charges should be paid in full and the portion applicable to the lost or damaged item should be included in the freight claim.
The following items are important to remember:
a) Claims and payment of freight charges are two entirely different transactions.
b) ICC regulations prohibit withholding the payment of freight bills due to a pending claim. (Administrative Ruling No. 128)
c) Without payment of the freight charges, payment for transportation has not been made. A valid claim will not be paid until freight charges are made.
Carrier accepts responsibility of vehicle after pre-inspection is done and Bill of Lading is signed by the Customer.
Carrier responsibility will end when the vehicle is delivered and Customer signs final Bill of Lading inspection.
Enterprise Auto Transport/Carrier will not be responsible for damage caused by acts of God, hail or storm damage, or damage resulting from worn/broken parts of vehicle or added personal items.
Customer Representatives and Payment
Customer shall, in their absence, designate a person to act as their agent at the point of pickup and/or delivery if for any reason they are unavailable.
Customer warrants that he/she will pay the full transportation price due to Enterprise Auto Transport/Carrier in full and will not try to offset any dispute for damage claims and/or delays etc. from freight (transport) charges.
Customer is responsible for paying the full carrier transportation balance in cash directly to the assigned Carrier or driver at the time of delivery, unless the assigned Carrier expressly agrees to an alternative payment method in advance. Enterprise Auto Transport does not arrange, collect, process, or facilitate payments owed to the Carrier.
Some Carriers may, at their sole discretion, accept Zelle or Venmo and may charge an additional fee. Enterprise Auto Transport does not guarantee that any Carrier will accept Zelle, Venmo, or any other electronic payment method. Customer must make all alternative payment arrangements directly with the assigned Carrier before delivery and confirm the accepted method and any applicable fee.
All carrier payments, including any approved electronic payments and associated fees, are solely between Customer and the assigned Carrier. Enterprise Auto Transport does not arrange Carrier payments and is not responsible for payment transfers, fees, disputes, or a Carrier’s refusal to accept an alternative payment method.
Cashier’s checks, money orders, personal checks, debit cards, and credit cards are not accepted as standard methods for paying the Carrier balance. Customer must have cash available at delivery unless the assigned Carrier has expressly confirmed an alternative payment arrangement in advance.
If Customer is unable to pay the Carrier using cash or another payment method expressly approved by the assigned Carrier, the vehicle may be placed in storage at Customer's expense until all transport charges and applicable fees are paid in full.
Should Customer be unable to accept delivery for any reason, the vehicle will be placed in storage.
Any and all storage and re delivery charges will be the responsibility of Customer.
Governing Law and Venue
This Agreement shall be construed in accordance with the laws of the State of Minnesota.
The parties agree that all actions or proceedings arising in connection with this Agreement shall be tried and litigated exclusively in the state courts located in Dakota County, Minnesota, or, if federal jurisdiction exists and a party elects to file in federal court, in the United States District Court for the District of Minnesota.
This choice of venue is intended to be mandatory and not permissive, and to preclude litigation between the parties arising out of this Agreement in any other jurisdiction.
Each party waives any right to assert the doctrine of forum non conveniens or a similar doctrine, or to object to venue in a proceeding brought in accordance with this section.
The parties submit to the personal jurisdiction of these courts.
Release and Indemnification
The Customer hereby releases Enterprise Auto Transport from any all actual….in connection with or arising out of Carrier’s transport of Customer’s vehicle.
Customer agrees not to bring any lawsuit against Enterprise Auto Transport arising out of Carrier’s transport of Customer’s vehicle.
Customer shall defend, indemnify, and hold harmless Enterprise Auto Transport from any and all actual or alleged claims, demands, causes of action, liability, loss, damage and/or injury (to property or persons, including without limitation wrongful death), whether brought by an individual or other entity, imposed by a court of law or by administrative action of any federal state or local agency, arising out of or incident to any acts, omissions, negligence, or willful misconduct of Enterprise Auto Transport, or the Carrier, its personnel, employees, agents, or contractors in connection with or arising out of the Carrier’s transport of Customer’s vehicle.
The indemnification includes, without limitation, the payment of all penalties, fines, judgments, awards, attorney’s fees, and related costs or expenses, and any reimbursements to Enterprise Auto Transport for all legal expenses and costs incurred by it.
Assignment and Severability
Neither party may assign, directly or indirectly, all or part of its rights or obligations under this Agreement without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed.
Invalidity or unenforceability of one or more of the provisions in this Agreement shall not affect any other provisions of this Agreement.
Entire Agreement
This agreement and any shipment here under is subject to all terms and conditions of Carrier's tariff and the uniform straight Bill of Lading, copies of which are available at the office of Carrier.
This supersedes all prior written or oral representation of Enterprise Auto Transport and constitutes the entire agreement between Customer and Enterprise Auto Transport and may not be changed except in writing signed by an officer of Enterprise Auto Transport.
Customer warrants that he, she or it has read this agreement in its entirety and by continuing with the transaction and signing below, fully understands and agrees to its terms.
Further, Customer represents and acknowledges that he has read the entire agreement, understands its terms and conditions and waives any claims he has or may have or defenses he may be able to assert in any legal proceeding brought by Enterprise Auto Transport against Customer based in whole or part on not reading, knowing or understanding the terms and conditions of this Agreement.
Customer recognizes that the Carrier has the sole responsibility for delivery and care of Customer’s vehicle and belongings.
Electronic Signature and Payment Authorization
By electronically signing you agree to this form, you agree to the terms listed herein and the deposit amount to be charged to your card.
You agree to allow us to track your IP address which is used for security purposes and agree we may release this information to the bank upon their request.