As your query relates to a River Island gift card that was purchased instore, please call the River Island Customer Services team directly.
Their phone lines are open daily, between 8am and 7pm GMT (excluding UK bank holidays).
The River Island Customer Services numbers are:
UK Customers 0344 576 6444
International Customers +44 344 576 6444
Calls are in English and will be charged at your network provider's rates.
Alternatively, you can check your gift card balance by clicking here:
https://wbiprod.storedvalue.com/wbir/clients/riverisland
To contact River Island Customer Services by post:
FREEPOST RI CUSTOMER SERVICES LETTERS