WP Fix It - Ask Questions

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Got Some Questions?

Lets get those answered for you

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English (US)

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Sender
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Visitor Info
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What type of help are you looking for?* This field is required.Please select the type of question you have below.
I need something fixed on my website
I need to ask about a service you offer
I need to ask about an active ticket
I need help with my hosting account
I need to ask about a billing topic
I need help getting into my account
I need to ask something not listed here
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We have an area where you can create a support ticket to get help right away for any hosting needs or hosted website.

Click NEXT below to take you to this area and get help fast.
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That is something you are going to need to ask the agent that is assigned to your support ticket. They are familiar with your request.

You can reply at anytime to re-open a closed ticket.

Click NEXT below to show you how to reply.
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* SERVICE QUESTIONS *
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What service are you inquiring about?* This field is required.Select the service below that you would like more information about.
Emergency Support
WordPress Hosting
Speed Optimization
Website Care Plan
Infection Removal
Infection Insurance
Security Monitoring
WordPress Tune Up
Website Migration
PHP Upgrade
Hire An Expert
Custom Project
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Before we connect you with someone live, please view and read through the service page as it may answer some of your questions.

Click NEXT below to see service details.
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* ISSUE SELECTION CHOICES *
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What best fits the issue you are having?* This field is required.Select the website issue topic you need help with below.
Something is broken on my website
My website is infected or redirecting to another site
My website is having some speed issues
I need move my website somewhere
I need all of my site's software updated
I need to upgrade my site's PHP version
Looking to hire a WordPress expert
I have a custom project I need completed
Something not listed here
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What is it that is broken on your website?* This field is required.Select the website issue you need help with below.
Critical Error message on my site
My website is not loading at all
Blank white screen on one or many URLs
Internal server error on one or many URLs
Error establishing database connection
PHP error(s) on one or many URLs
I can not access my admin area
Can not complete plugin/theme updates
I can not make edits on my site
Something not listed here
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We are very familiar with this issue and fix it often.

The service to get this fixed is our Emergency Help.

We have an agent ready to do the work right now.

Click NEXT below to see cost and info.
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We are sorry your site(s) are infected.

Our Infection Removal service can get your site(s) cleaned up.

We have an agent ready to do the work right now.

Click NEXT below to see cost and info.
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We can make your WordPress site as fast as possible.

We have an agent ready to do the work right now.

Click NEXT below to see cost and info.
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We will migrate or clone your site to any location of your choice.

We have an agent ready to do the work right now.

Click NEXT below to see cost and info.
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We will complete all site updates with no issues.

We have an agent ready to do the work right now.

Click NEXT below to see cost and info.
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We will update your site's PHP with no issues.

We have an agent ready to do the work right now.

Click NEXT below to see cost and info.
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Purchase a block of hours to complete any tasks.

We have an agent ready to do the work right now.

Click NEXT below to see cost and info.
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Submit your project for a quote from a skilled developer.

Make all of your WordPress dreams come true.

Click NEXT below to see cost and info.
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* LOGIN QUESTIONS *
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Where are you having trouble logging in?* This field is required.Select the area you need help with logging into.
WP Fix It Account
Hosting Control Panel
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So sorry you are having trouble getting into your account area.

Please follow the steps below.

Visit the login page

Enter login info into the form

Click "Forgot Password" if needed

Click NEXT below to login
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Inside of your support portal there is a closed ticket called Web Hosting Account Setup which will contains the login credentials to your web hosting control panel.

Click NEXT below to show you how to access this info.
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* BILLING QUESTIONS *
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What best fits the question you have?* This field is required.Select the billing topic you need help with below.
How to use my service credit
Request a refund
See my past orders
Question a charge made
View or cancel a subscription
Download an order invoice
View or change payment methods
Something else not here
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You can view your service credit and how to redeem it in your account.

Click NEXT below to see it.
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Thank you for taking the time to answer these questions.

Click NEXT below to request your service refund.
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You can view this inside of your account area. See below.

Click NEXT below to visit this area.
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You can view your active subscriptions in your account.

Click NEXT below to see it.
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You can view your purchase invoices in your account.

Click NEXT below to see it.
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You can view and edit your payment methods in your account.

Click NEXT below to see it.
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We apologize for the extra step here but you will need to contact our corporate office in order to get help with billing questions outside of what we have here.

Click NEXT below to contact our office right away.
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Let us connect you to a live agent in order to better assist.

Click NEXT below to get connected right away.
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