We have an area where you can create a support ticket to get help right away for any hosting needs or hosted website.This is in your Control Center where it lists your site(s) and has a GET HELP button to request support.
Click NEXT below to take you to this area and get help fast.
That is something you are going to need to ask the agent that is assigned to your support ticket. They are familiar with your request.
You can reply at anytime to re-open a closed ticket.
Click NEXT below to show you how to reply.
* SERVICE QUESTIONS *
Come take a look at this service and what is included.
Click NEXT below to view full service details.
* ISSUE SELECTION CHOICES *
We are very familiar with this issue and fix it often.
The service to get this fixed is our Site Fix Service.
We have an agent ready to do the work right now.
Click NEXT below to see cost and info.
We are sorry your site is infected but we can fix this.
Our Infection Removal service can get your website cleaned up and secured.
We can make your WordPress site as fast as possible.
We will migrate or clone your site to any location of your choice.
We will complete all site updates with no issues.
We will update your site's PHP with no issues.
Purchase a block of hours to complete any tasks.
Submit your project for a quote from a skilled developer.
Make all of your WordPress dreams come true.
* LOGIN QUESTIONS *
So sorry you are having trouble getting into your account area.
Please follow the steps below.
Inside of your support portal there is a closed ticket called Web Hosting Account Setup which will contains the login credentials to your web hosting control panel.
Click NEXT below to show you how to access this info.
* BILLING QUESTIONS *
You can view your service credit and how to redeem it in your account.
Click NEXT below to see it.
Thank you for taking the time to answer these questions.
Click NEXT below to request your service refund.
You can view this inside of your Control Center. See below.
Click NEXT below to visit this area.
You can view your active subscriptions in your Control Center.
You can view your purchase invoices in your Control Center.
You can view and edit your payment methods in your Control Center.
We apologize for the extra step here but you will need to contact our corporate office in order to get help with billing questions outside of what we have here.
Click NEXT below to contact our office right away.
Let us connect you with our office in order to better assist.
Click NEXT below to get connected right away.
Let us connect you with a live person in order to better assist.
We are sorry your site is infected but we can fix this.