Exchange & Return Authorization

Return & Exchange Authorization
Submitting this request does not automatically guarantee the item will be accepted for return or exchange. Please allow up to 10 business days to process the claim.

Red asterisk * must be completed before clicking next or submitting the form.
RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, instructions on how and where to send your package will be sent. Items sent back to us without first requesting a return will not be accepted. Danko Emergency Equipment cannot be responsible for lost or damaged return shipments. Products that have been installed may not be returned unless defective.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if
you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders, Non-stocking items, clothing, or personalized items like name patches) unless the error is clearly Danko result. We also do not accept returns for hazardous materials, flammable liquids, or gases. Electronics cannot be exchanged (such as thermal imagers, lighting, drones, gas detectors) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, clearance, or gift cards.

Refunds/Exchange

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Purchase or return shipping and handling cannot be credited or refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 30 business days have passed since we approved your return, please contact us.

Restocking Fee

A 20% restocking fee is charged to any product returned or refused for reasons other than defective craftsmanship. This restocking fee may be waived if exchanging a normal stocking item for an additional item of equal or more value, however, additional shipping fees will apply.
Pease acknowledge you have read the above statement before proceeding.*

Yes, I have read and agree to the terms of the Return Policy.

Date of Exchange/Return*

MonthDayYear
Defaults to today's date
Choose type of transaction*

ExchangeReturn/RefundDamaged Goods
Your Name:*
Only your FIRST and LAST name
Your Email Address*
example@example.com
Phone Number*

Area CodePhone Number
Customer Name:*
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Original Delivery Date:*

MonthDayYear
Original Sales Order # or Invoice #:*
Sales Associate you purchased item from:*
Short Description of Product Being Returned*
Model Name, Size, etc...
Short Description of Reason for Exchange Return*
Reason for Exchange/Return
Return/Exhange Number (Auto Generated)
Once submitted, an email notification will be sent with the information submitted and the Return/Exchange Number.

Once a decision has been determined on the Return/Exchange, a sales associate will be in contact with you to advise on next actions.

Please allow up to 10 business days for a response. Thank you.
Should be Empty:

Return & Exchange Authorization