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  • PianoTrax Tech Support Request

  • Why can't I complete my check out?

  • Why am I getting an "Invalid User" error?

  • Why am I getting a $0 error at checkout?

  • How do I change or delete my credit card info?

  • How do I download Mp3s to my computer?

  • Why won't Safari let me download my track?

  • I can't find my tracks on my computer. Where did they save?

  • How do I download a track in the PianoTrax App?

  • Can I download a track I edited as an Mp3?

  • Can I use the PianoTrax app on more than one mobile device?

  • How do I redeem my free Mp3s?

  • The website is charging me for my free Mp3s. What do I do?

  • My subscription isn't working. What do I do?

  • How do I cancel my subscription?

  • Can I change key/tempo by myself?

  • How do I reset my password?

  • How do I change my email address?

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