PianoTrax Tech Support Form

Name*

First NameLast Name

Email*

example@example.com

Are you using PianoTrax on your computer or a mobile device?*

Are you using a Mac or PC?*

Computer Type

(for ex: iMac or HP Envy 2-in-1)

Computer Operating System

(for ex: Monterey 12.7.1 or Windows 10)

Which browser are you using?*

(for ex: Safari, Firefox, Google Chrome)

Are you using an Apple or Android device?*

Operating System

What operating system is your device using? (for ex: iOS 17.0.2 or Android Version 14)

Model Name

What kind of device are you using? (for ex: iPhone 15 Pro Max or Samsung Galaxy S24 Ultra)

Are you using the app or a browser?*

Which category best describes your issue?*

Are you downloading from "My Tracks" or from an email link?*

Song Title

Song Key

Song Length

Please briefly describe the issue*

Upload a screenshot of the problem

Browse Files

PianoTrax Tech Support Request