Customer Satisfaction Survey

Customer Satisfaction Survey

Thank You for taking our Customer Satisfaction Survey. We are constantly looking for ways to improve the quality of our services. A few moments of your time will help us provide you with the first-class quality that you deserve.
Date

MonthDayYear
Date
Company Name
Contact

First NameLast Name
Phone Number
Format: (000) 000-0000.
Email
example@example.com
YesNo
Customer Service

Using a scale of 1 to 5 with 1 being below average and 5 being excellent , please rate how we perform in the following areas by marking the appropiate number.

Customer Service

Rows	1	2	3	4	5
When contacting a member of our staff how would you rate them?
How would you rate the professionalism and courteousness of our staff?
After requesting information, how would you rate the accuracy of the information provided to you?
How would you rate the manner in which problem situations are handled?
How would you rate our response times to inquiries?

Services

Based on the experience with our Services, please rate the following (1= Poor, 5= Excellent) by marking the appropiate number

Packaging Service

Rows	1	2	3	4	5
Quality of our packaging service
Timeliness of packaging
Communication regarding packaged materials

Warehousing Service

Rows	1	2	3	4	5
Missing or Damages reporting in a timely manner

Shipping

Rows	1	2	3	4	5
Orders are processed in a timely manner
Order are processed and shipped accurately
Products are received in good condition
Information is accurate

Additional Comments
Overall Satisfaction

Based on the experience with our Vee Express, please rate the following (1= Poor, 5= Excellent) by marking the appropiate number

Overall Satisfaction

Rows	1	2	3	4	5
I would use Vee Express again in the furure
I would recommend Vee Express to friends, colleagues or peers
Overall rating of Vee Express

Thank you. We welcome any and all suggestions to help us improve the quality of our products and services
Additional Comments
Should be Empty: