MEMBERSHIP AGREEMENT Logo
  • MEMBERSHIP SIGN UP

    Welcome to the community at Complete Strength!
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  • ADULT PRE-EXERCISE SCREENING TOOL

    This screening tool does not provide advice on a particular matter, nor does it substitute for advice from an appropriately qualified medical professional. No warranty of safety should result from its use. The screening system in no way guarantees against injury or death. No responsibility or liability whatsoever can be accepted by Complete Strength for any loss, damage or injury that may arise from any person acting on any statement or information contained in this tool. This form aims to identify those individuals with a known disease, or signs or symptoms of disease, who may be at a higher risk of an adverse event during physical activity/exercise. This stage is self administered and self evaluated. IF YOU ANSWER ‘YES’ by clicking the box in any of the 7 questions, please seek guidance from your GP or appropriate allied health professional prior to undertaking physical activity/exercise
  • MEMBERSHIP AGREEMENT

    Please read and understand the terms & conditions for entry and use
  • MEMBERSHIP AGREEMENT AND TERMS OF USE FOR COMPLETE STRENGTH GYM

    1. ACCESS 

    1.1 Members have access to the facilities 24-hours a day from Monday through to Sunday. The facilities will be staffed at the discretion of management. 

    1.2 No member is permitted to bring a non-member, a member with an overdue account or children into the Club during any periods of unstaffed hours. 

    1.3 Though such behaviour is strictly prohibited, any member who brings a non-member into the Club during unstaffed hours acknowledges that: 

    a. The member accepts full responsibility and undertakes to assume full liability personally for any injury, loss or damage caused to the non-member and for any property damage and/or other damage caused by the non-member whether caused through the negligence of Complete Strength Performance Gym; 

    b. A $200.00 non-compliance fee will be charged to the member’s nominated bank account or credit card and/or the membership may be cancelled at the discretion of management; 

    c. Should the member re-offend, their membership will be terminated effective immediately with a $200.00 non-compliance fee charged to the member’s nominated bank account or credit card; 

    d. The re-offending member will be prohibited from re-joining Complete Strength Performance Gym. 

    1.4 A person may be charged a non-compliance fee if they are found to have left any of the facility's roller doors open outside of staffed hours. Such a fee will be charged where a person opens a roller door and then leaves without closing it.

    2. FINANCIAL 

    2.1 If a member has an overdue account, access will be denied. In order to gain access, the member must contact Complete Strength Performance Gym and arrange for the outstanding to be paid in full. 

    2.2 Member must pay all membership amounts due, and agree that failure to pay in accordance to this clause may result in: (a) Charge of a dishonour fee of $7.70 for each debit attempt; and 

    (b) Where it applies, pay any collection and legal costs and expenses incurred in collecting overdue accounts. 

    2.3 It is at the discretion of Complete Strength Performance Gym to prohibit any member with a history of overdue payments from re-joining Complete Strength Performance Gym. 

    2.4 Members must notify Complete Strength Performance of any update in contact and payment details via email to manager@cstrength.com, as soon as they become known.

    3. CANCELLATION 

    3.1 Cancellations must be given in writing and require the member to give a period of 30 days’ notice or the length of time necessary to complete two final direct debit payments. 

    3.2 All overdue payments must be paid before a cancellation can be processed. 

    3.3 Members who wish to cancel are required to sign a cancellation form, this must be done in person by booking a member appointment. Members who cannot fulfill the requirement of doing so in person due to medical reasons or because they have moved away from the area must provide a medical certificate or proof of new address. Those who have a valid aforementioned reason (medical or have moved away) may request a cancelation form via email. 

    3.4 Memberships require a 12-week minimum commitment period. Cancellations cannot be made until after the initial 12-week period. Your membership can be placed on suspension during this period but will not be included as part of the 12-week minimum commitment. Addition time will be added if a member should place their membership on hold during this period.

    4. SUSPENSION


    4.1 Members can place their membership on hold for a period of up to 8 weeks, in a 12 month calendar period. Note that suspensions can only be taken in fortnightly periods, in accordance with direct debit payments. For periods exceeding 8 weeks a $5 per week maintenance fee will apply, unless in medical circumstances in which a medical certificate may be required. 

    4.2 Suspensions must be given in writing to manager@cstrength.com. If a member wishes to cancel after a suspension, they are still required to give written 30 days’ and complete two final direct debit payments in accordance with the cancellation policy. 

    4.3 The onus remains on the member to keep track of the date in which their payment is set to resume. Complete Strength Performance Gym does not take responsibility for any payments taken out after this date.

    5. VIDEO SURVEILLANCE

    5.1 For security purposes, Complete Strength Performance Gym uses video surveillance to monitor the facilities on a 24-hour basis. By signing this agreement, you agree that by accessing the facility you will be subject to video surveillance and recording. 

    5.2 Video surveillance is limited to the floor area only and is not within the walls of the bathrooms or change

    6. PANIC ALARMS

    6.1 Panic Alarm(s) have been installed for your safety. 

    6.2 Panic alarms are monitored by an outside contractor and are to be used in an emergency ONLY. When activated, the alarm will contact all Emergency services (Police, Ambulance, and Fire). 

    6.3 If the alarm is activated when there is no emergency or a reasonable risk of emergency then this person will be responsible for payment of any fines that may be issued from an Emergency service(s). 

    6.4 A deliberate false alarm will incur a $100.00 non-compliance fee.

    7. FOB SYSTEM

    7.1 Members are always required to fob in when entering the facilities. A member who has not brought their fob along with them is required to ring the doorbell and check-in at reception. 

    7.2 Lost or stolen fobs are to be reported to Complete Strength Performance Gym immediately upon the member becoming aware the fob has been lost/stolen. Replacement fobs will be available for purchase at reception for $20.

    8. PROHIBITED ITEMS AND ACTIVITIES

    8.1 No Alcohol, Drugs, or Smoking: - You cannot engage in any activity at Complete Strength Performance Gym while under the influence of illegal drugs or alcohol. Complete Strength performance Gym does not permit smoking, alcohol, or illegal drugs, including steroids, in the facility. 

    8.2 No Weapons: - No weapons of any kind are permitted in Complete Strength Performance Gym. 

    8.3 Personal Training: - No member may train another member for compensation. If Complete Strength Performance Gym determines that such training occurs, the trainer and/or trainee may lose their membership. 

    8.4 No Solicitation: - Any solicitation within Complete Strength Performance Gym is absolutely forbidden. This includes, for example: solicitation for profit, political purposes or any other reason; use of petitions; distributing or posting leaflets, notices or advertising in the Club; or leaving multiple copies of leaflets or other papers in any club. 

    8.5 Damage or Carelessness with Complete Strength Performance Gym Property: - Damage or theft to property may be reported to the police. The cost of replacing or fixing such property will be payable by the person. 

    8.6 All persons are prohibited from entering the office outside of staffed hours, these hours will be set at the discretion of management. Any person responsible for entering the office and setting off any alarms outside of these hours will be liable for any costs incurred as a result of damage or stolen personal property or documents. Persons will incur a $50 non-compliance fee. If personal property or documents in the office have been taken, the matter and details will be forwarded to Police. 

    8.7 Under no circumstances will Complete Strength Performance Gym tolerate any behavior that it deems to be bullying or harassing in nature. Anyone who is found to be participating in such behavior will have their membership terminated effective immediately.

    9. VIOLATION OF POLICIES OR RULES

    9.1 If any of the Policies or Rules are violated then Complete Strength Performance Gym, in its sole discretion, may charge a non-compliance fee and/or suspend or terminate that person’s membership.

    10. RISK 

    10.1 I accept that with any physical activity the activities provided by Complete Strength, there is a risk of both major or minor accidents, illness., sickness, injury or death occurring. I acknowledge that I use the facility and all its equipment, classes, and programs at my own risk.

    10.2 I acknowledge that the Business and Managers are not responsible for my personal property and will not be liable for loss or damage to my property. 

    10.3 When you sign this Agreement and each time you use the Facilities and Services; you must ensure you are in good physical condition and know of no medical or other reason why you should not exercise. If unsure, you should not use the Facilities and Services until you have sought appropriate medical guidance and been given the go-ahead. You agree to give us all relevant personal health and fitness information both before and during any exercise program or other activity. 

    10.4 Members also agree to complete our Pre-Exercise Questionnaire. In some cases, the responses you give will require that you get medical guidance before exercising. You acknowledge that pre-exercise or other screening is no substitute for medical advice and does not guarantee against injury or death. You promise that the information you give us will be true and accurate and not misleading in any way. 

    10.5 Members must not use the Facilities and Services if you are suffering from any illness, disease, injury or other condition that could be a risk to your health or safety or that of other Members and others.

    11. INDEMNITY 

    16.1 I hereby identify and release the business, employees, agents and contractors from any claims arising by reason of me suffering disease, illness, sickness, injury, deterioration of health worsened by physical exercise or which could result in deterioration of health if physical exercise is undertaken.

  • I,* , agree to the terms and conditions of use at Complete Strength Gym that are outlined in this document.

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  • DIRECT DEBIT PAYMENT DETAILS

    All direct debits are charged fortnightly on Thursday. Your account will be setup so your direct debit will be processed on the following Thursday after the completion of your membership form. If you would like to change this to the opposite fortnight please send an email to manager@cstrength.com
  • CREDIT CARD DETAILS

    Please fill out the details below if you'd like to select credit card as your preferred payment option
  • BANK ACCOUNT DETAILS

    Please fill out the details below if you'd like to select bank account as your preferred payment option
  • I,* authorise Debit First North Lakes AU
    (on behalf of Complete Strength Group PTY LTD) to charge my credit card or bank
    account above for agreed-upon purchases. I understand that my information will be
    saved to file for future transactions on my account.

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