Retainer Payment: A 50% non-refundable retainer payment is required to secure all service appointments. This amount is credited towards your service on the day of your appointment.
Please remove all makeup PRIOR to your appointment, if applicable.
Please arrive 10-15 minutes PRIOR to the start of your appointment to complete all consent forms. These forms are also available online and may be completed PRIOR to your appointment. (Please note that in the event your consent forms ARE NOT completed PRIOR to the start of your appointment, this may result in a shortened appointment time.
RESCHEDULING & APPOINTMENT CANCELLATIONS
Rescheduling: If you reschedule your appointment with less than 24 hours' notice, a new retainer will be required to secure the new appointment time. To cancel or reschedule, please contact us directly by email at firstname.lastname@example.org or by phone at (832)850-6138.
Cancellation Timeframe: If you need to reschedule or cancel your appointment, please do so at least 24 hours in advance of your appointment start time.
Late Cancellations: Cancellations made less than 24 hours from the scheduled appointment start time will result in the forfeiture of the 50% retainer payment. (This policy is in place because short-notice cancellations provide insufficient time to fill the vacated slot, thereby impacting our staff and other clients.)
Notification of Late Arrival: If you anticipate being late, we kindly ask that you inform us as soon as possible. This allows us to adjust our schedule and advise you on the best course of action.
Grace Period: We understand that minor and unexpected delays can happen. A grace period of 15 minutes is allowed for all appointments. During this time, we will hold your appointment slot open for you, however, please note that the original appointment time may be shortened.
Arrival Beyond 15 Minutes: If you arrive more than 15 minutes after your scheduled appointment start time, your appointment will be considered canceled. In such cases, the following terms apply:
a. Forfeiture of Retainer: Your initial 50% retainer payment will be forfeited as it compensates our staff for their reserved time and the lost opportunity to serve other clients.
b. Rescheduling Your Appointment: To reschedule your missed appointment, a new 50% retainer payment will be required. This ensures the commitment to your new appointment time and availability of our services.
c. Appointment Shortening: Depending on our booking schedule, we may offer to shorten your service instead of canceling it if you arrive within the grace period. However, this is subject to availability and cannot be guaranteed.
No-Shows: Clients who fail to show up for their scheduled appointment without any prior notification will also forfeit the retainer payment. Repeated no-shows may result in refusal of future service.
Communication: To cancel or reschedule, please contact us directly by email at email@example.com or by phone at (832)850-6138.