Citizen Satisfaction Survey
"Gabinete do Cidadão e Empresas"
This survey is designed to gauge citizens’ opinions on the service provided by the “Gabinete do Cidadão e Empresas”.
1. Identification
1.1 Age
*
18 - 35 years
36 - 50 years
51 - 65 years
+ 65 years
1.2 Gender
*
Masculine
Female
Other
1.3 Academic qualifications
*
4th grade
6 th grade
9 th grade
12 th grade
Higher Education
1.4 Residence
*
Lagos Municipality
Other
2. Which service did you use?
*
In-person service (water, urban planning, social support, others)
Telephone service
Online/Chat service
Reception
Citizen Space/Espaço Cidadão
Business Space/Espaço Empresa
Local Support Center for the Integration of Migrants /CLAIM
Municipal Consumer Information Center /CIAC
Portuguese Emigrant Support Office/GAE
3. LEVEL OF SATISFACTION - How satisfied are you with:
*
Rows
Very Dissatisfied
Dissatisfied
Slightly
Satisfied
Satisfied
Very Satisfied
No
Opinion
1.
Waiting time for service
2.
Service time
3. Clarity of
Information
Provided
4.
Friendliness,
Cordiality and
Availability of Staff
5.
Quality and
Clarity
of Forms Available
4. In general, how would you rate the service provided at the "Gabinete do Cidadão e Empresas"?
*
1
2
3
4
5
5. Comments / Suggestions for improvement:
Thank you for your cooperation.
Mod.005.15.02
Enviar
Should be Empty: