Ascend Broking Customer Survey

Ascend Broking Customer Survey

Thank you so much for completing our questionnaire. We know you're probably really busy and we're grateful for the time you've spent telling us about your experiences. We value your feedback and we'll use it to help us continue to improve our service.
Name

First NameLast Name
Company Name
Email
example@example.com

How would you rate our overall service levels for each area?

How would you rate the speed, accuracy and delivery of policy documents and renewal?

	Below Average	Average	Good	Excellent
Policy Documents/Certificates
Did you receive these in good time?
Was the renewal process clear?
Was the renewal completed on time?
Do you understand the cover you have in place?

How would you rate our claims service?

How would you rate your insurers' service?

How would you rate our communication with you?

What is the reason for this score?
How would you rate your Account Executive for professionalism and the advice they provide you?

1

2

3

4

5

1 is Worst, 5 is Best
Who is your Account Executive?
Is there anything else you would like to see from Ascend or do you have any other comments on how we can improve our service to you?
Testimonial
Finally, how likely would you recommend us to a friend or customer?

1

2

3

4

5

1 is Worst, 5 is Best
Recommendation Company Name
Recommendation Name

First NameLast Name
Recommendation Email
example@example.com
Would you like to receive more information on any of the additional services we provide:

Our claims appOur Ascend 24/7 document app/portalPrivate medical insuranceExecutive home & car insuranceFleet management/compliance servicesBusiness continuity planningHealth & safety management servicesShareholder protectionLife insuranceTrust/estate planningCyber breach insurance
The information that you have provided through this survey will enable us to continue to improve our service to you and your business. Thank you for your answers!
Should be Empty:

The information that you have provided through this survey will enable us to continue to improve our service to you and your business. Thank you for your answers!