Welcome to Sacramento Eye Consultants! We are dedicated to provide exceptional care and value our relationship with you. We feel a clear understanding of our office policies is important for the success of our professional relationship. Please take a moment to read our office policies. If you have any questions, please ask one of our staff members.
1. We ask that you check in 15 minutes prior to your scheduled appointment time. Your appointment may be rescheduled if you arrive less than 15 minutes prior to your without all items necessary for your appointment. To reduce clinic delays, anyone arriving 15 or more minutes past their scheduled appointment time will be rescheduled.
2. You must present a current active insurance card at the time of EVERY visit. If you do not have your insurance card, you will be asked to reschedule your appointment. If your insurance lapses or you do not have active coverage, you are responsible for all charges incurred while you are without coverage. Therefore, it is important to keep our office updated on any insurance changes.
3. All payments including co-pays, overdue balances, and private pay obligations are due at the time of your visit upon check-in. Accepted forms of payment include all major credit cards, checks, and Care Credit. If payment cannot be provided at the time of check-in, your appointment may be rescheduled.
4. It is the patient’s responsibility to be aware of their individual insurance plan and benefits prior to their visits or surgery. This includes referrals, co-pays, deductibles, and co-insurance. If a prior authorization is required to be seen at our office and it is not received prior to the appointment, the appointment will be cancelled until it is received.
5. Your appointments are very important to Sacramento Eye Consultants. Your appointment is time with your physician reserved specifically for you. We understand that sometimes schedule adjustments are necessary. When a patient cancels without giving enough notice or does not show to their scheduled appointment, they prevent another patient from being seen. If you would like to cancel or change your appointment, please call us at (916) 649-1515 at least 24 hours prior to your appointment. After two (2) missed appointments for new patients or three (3) missed appointments for established patients, the patient will be released of care from Sacramento Eye Consultants.
6.To obtain medical records, a release form must be signed by the patient/guardian. There is a $15 processing fee. Please allow up to 30 business days for turnover.
7.You must bring in any form you need our office to fill out on your behalf, including disability and DMV forms. Please allow up to 7 business days for processing.
8.The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at https://openpaymentsdata.cms.gov.