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Hopkinsville Fire & EMS Ambulance Request

Hopkinsville Fire & EMS Ambulance Request

If you need EMERGENCY assistance STOP and call 911 immediately.

HIPAA

Compliance

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    Informational Document
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    Informational Document
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    STOP!

    If the patient is to be transported directly to the Emergency Room it is considered to be an immediate request for service and must be processed through our Emergency Communications Center, even if you believe the patient's complaint or condition is not an emergency.  Stop and call 911 or 270-890-1300 for an Ambulance.

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    Emergency Interfacility Transports 

    Next, you will be directed to Scheduling and Patient Registration.

    After completing that form, call the on-duty Captain to confirm the Emergency Transfer Request.

    If the Captain does not answer, contact ECC at 270-890-1300 and advise them that an Emergency Transfer Request is holding and that the on-duty Captain needs to be notified.

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    Non-Emergency Interfacility Transports


    Step 1 — Complete Scheduling and Patient Registration
    You will first be directed to Scheduling and Patient Registration.

    Step 2 — Notify the On-Duty Captain
    After submitting the form, call the on-duty Captain to confirm the Transfer Request at 270-890-1459.

    Step 3 — If the Captain Does Not Answer:

    Between 0700–2100

    Leave a voicemail with the details of the Transfer Request.
    Keep in mind that Command Staff may be unavailable because they are responding to another emergency.
    If you have not received a return call within 30 minutes, call the on-duty Captain again.

    Between 2100–0700

    If the on-duty Captain does not answer, call ECC at 270-890-1300.
    Advise ECC that you have a non-emergency interfacility transfer holding.

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    Convalescent Transportation (Dialysis, wound-care, appointments, etc.)

    Next, you will be directed to Scheduling and Patient Registration.

    Complete that form and someone will contact you within 8 hours for scheduling and within the hours of 0800 and 2000.  

    • 24 hour notice is required except due to extenuating circumstances. 
    • The time you request is not guaranteed and is based on available resources. 

     

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    Discharges

    Next, you will be directed to Scheduling and Patient Registration.

    A representative will contact you within 1 hour. 

    • Discharges will be arranged for JSMC ED 24/7, if resources allow. 
    • Discharges from any other location will only occur between the hours of 8am and 8pm except for extenuating circumstances. A representative will return your call during these hours to confirm transport. 
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