SMWD Customer Assistance Program ("CAP")

  • Customer Assistance Program ("CAP")

    Residential Program
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  • DECLARATION (Please read and sign below):

    I state that the information in this application is correct and true. I agree to provide proof of residency, income for all owners and adults, and the number of household occupants upon request. I agree to inform Santa Margarita Water District (SMWD) within 30 days if I no longer qualify for the CAP. I understand that if I receive the adjustment to my bill without qualifying for it, I may be required to return any credit I received. By signing below, I consent to the recovery by SMWD of all or a portion of a previous granted adjustment, if I’m found to have made false statements or unsubstantiated claims through the addition of a surcharge on my water bill over whatever period of time is deemed appropriate by SMWD. I understand SMWD can share my information with other utilities or their agents to enroll me in their assistance program. I understand I must reapply each year to qualify for the CAP. 

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    • Program Qualifications 

    • Qualifications for the Customer Assistance Program:

      • Must be a residential domestic customer (“Customer”) who directly receives an SMWD bill for their service.
      • Customer must already be enrolled in a California Alternate Rates for Energy (“CARE”) program through any of these energy utilities: Southern California Edison, San Diego Gas & Electric, or Southern California Gas.
      • Customer must reside at the property where the CARE credit is received and the name listed on the Southern California Edison, San Diego Gas & Electric or the Southern California Gas bill(s) reflecting the enrollment of the CARE program must also be listed as either the primary or secondary name on file for the SMWD account.
      • The program is open to current SMWD residential domestic customers only.
      • Customer’s monthly water use must be in compliance with the District’s Rules and Regulations for water service and SMWD’s conservation ordinance.
      • Customer’s water consumption should consistently be within budget (at least 6 times in a 12-month period).
      • No violations in previous 12-month period with respect to the District’s Water Conservation and Water Supply Shortage Program (Ordinance No. 2021-05-05).
      • Exemptions approved by Director of Water Resiliency – Customer Relations, or their designee.

      Disqualifications from the Customer Assistance Program:

      • Customer is disconnected two times during a 12-month period.
      • Customer is not a participant in another utility's CARE program.
      • Customer no longer resides in or is a customer of SMWD.
      • Customer’s water consumption consistently exceeds budgeted water usage (more than 6 times in a 12-month period).
      • Customer is non-compliant with the District’s Water Conservation Ordinance and/or Rules and Regulations for Water Service.
      • SMWD reserves the right to audit participants. Any fraudulent activity including but not limited to, fraudulent reporting of addresses or names, fraudulent CARE participation, etc., will be automatically disqualified and not reinstated into the program in perpetuity. SMWD reserves the right to recover any credit(s) previously provided on a bill if fraudulent activity has occurred.

    • For District Use Only

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