BSY Returns & Exchange Form

1

Name* This field is required.

First Name

Last Name

2

Email* This field is required.

example@example.com

3

Order Number

4

What can we help you with?* This field is required.

I am missing an item in my order

I received the wrong item

I would like to return my order for a refund

I would like to exchange my order for a different color

I would like to exchange for a different weight

My package was lost or stolen in the mail

5

Have the ties been cut on your skein?We do not accept returns or exchanges on skeins that have been cut and wound.

Yes

No

6

Reason for the return* This field is required.

I am disappointed in the colors

I am disappointed in the fiber quality

I ordered more than I need

I changed my mind

Other

7

Please, let us know which items from your order you would like to return and which items you would like to exchange them for.If you are exchanging for a different weight, someone will contact you regarding any refund or additional charges if applicable.

8

We are sorry to hear you were unhappy with your order. We will be sending you a pre-paid return label in an email. Your refund will be processed once we receive the package and we will follow up with you through the email you have provided. We appreciate any feedback you could provide. It helps us improve as a small business.

9

Sorry about that! Please, let us know which items you have received and which you are missing. Someone from our team will follow up with you soon.

10

No problem! Please, let us know which items you would like to return. We will be sending you a pre-paid return label to the email provided.

11

Let us know what we can help you with. Someone from our team will follow-up as soon as possible through the email you have provided.

12

We're sorry about that!USPS can sometimes mark packages as delivered by mistake. Please, check with your mail carrier and the local post office to see if they know where the package is. If you believe that it the package is missing, send us the details, and we will help you out.