Home Care Inside Evaluation

1

This evaluation is to help Home Care Agencies who are providing community-based care in independent senior communities get an understanding of how well they are managing these services. CINCH may be the solution you have been searching for!

2

Name* This field is required.

First Name

Last Name

3

Email* This field is required.

example@example.com

4

Phone Number* This field is required.

Please enter a valid phone number.

5

What is your company name?* This field is required.

6

How does your agency manage these services?* This field is required.

We use paper only, no software.

We use a combination of software and paper for community care.

We manage all of our community care in our software platform.

7

If a client changes their scheduled time or tasks, how do you get the updated information to caregivers?* This field is required.

We physically take updated paperwork to the community.

We send updated information to the caregivers for them to print out.

We update our software and the changes are made in realtime.

8

How does the office staff know that all client visits have been completed?* This field is required.

We sort through completed task sheets to understand if visits are being missed.

We run reports to understand if client visits have been missed.

We have a Dashboard that displays missed client visits- in real time.

9

How does your software function within the community?* This field is required.

NA-We use paper

Our community has inconsistent WiFi/cell service which frustrates our care team

Our system supports caregivers operating in offline mode for as long as they want. Visits sync in seconds when caregiver returns to online mode

10

For communities where you have at least 2 caregivers working at the same time: If a caregiver is going to miss a client visit, how is this handled?* This field is required.

Caregiver notifies off staff who manually reschedules or reassigns the visit

Caregiver unassigns the client visit from themselves, teammates may or may not do the visit

Our software enables caregivers to message teammates for help and their teammate has access to the visit information and can perform the visit without office staff intervention

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Does your care team record unscheduled client visits completed by caregivers?* This field is required.

Our agency does not record these

Caregivers write down the information and office staff enters it into our software

Caregivers can log the visits in a mobile app for the office staff to review and assign aa cost, if applicable

12

What is your average gross profit?* This field is required.

I don't know

Less than 30%

Between 30% - 40%

Between 40% - 50%

Consistently above 50%

13

What is your caregiver utilization percentage? * This field is required..

I don't know

Less than 40%

Between 40% - 50%

Between 50% - 60%

Consistently above 60%

14

What is the feedback from your caregivers about your current mobile app?* This field is required.

We don’t use an app OR they do not like it

They use it but they find it difficult to manage in some areas.

They love and find it easy to use.

15

Does your system provide in-depth reports including accurate revenue forecasts and gross profit monitoring?* This field is required.

No, reports are time consuming or we cannot obtain this information.

Yes

16

What is my score?Out of 100

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Thank you for your time.

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