DMD2 Music - Customer Survey
We are asking for your opinion in order to further improve DMD2 Music. You can complete this survey completely anonymously. However, if you would like to be contacted by us, please provide your contact details at the bottom of the form. Thank you very much for your valuable feedback!
1.) How did you hear about DMD2 Music?
*
a.) On the recommendation of colleagues, installers, etc.
b.) Advertisment (offline)
c.) Through Google and other search engines
d.) In the Sonos Music Services Menu
e.) Other
2.) In which Country do you use DMD2 Music?
*
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Afghanistan
Albanien
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentinien
Armenia
Aruba
Australia
Österreich
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Weißrussland
Belgien
Belize
Benin
Bermuda
Bhutan
Bolivien
Bosnien und Herzegovina
Botswana
Brasilien
Brunei
Bulgarien
Burkina Faso
Burundi
Kambodscha
Cameroon
Kanada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Kolumbien
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Kroatien
Kuba
Curaçao
Zypern
Tschechische Republik
Democratic Republic of the Congo
Dänemark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fidschi
Finnland
Frankreich
Französisch Polynesien
Gabon
The Gambia
Georgien
Deutschland
Ghana
Gibraltar
Griechenland
Grönland
Granada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Ungarn
Iceland
Indien
Indonesia
Iran
Iraq
Irland
Israel
Italien
Jamaika
Japan
Jersey
Jordanisch
Kazakhstan
Kenia
Kiribati
Nordkorea
Südkorea
Kosovo
Kuweit
Kyrgyzstan
Laos
Litauen
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Litauen
Luxemburg
Macau
Madzedonien
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauretanien
Mauritius
Mayotte
Mexico
Mikronesien
Moldawien
Monaco
Mongolei
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Niederlande
Netherlands Antilles
New Caledonia
Neuseeland
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norwegen
Oman
Pakistan
Palau
Palestina
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Rumänien
Russland
Ruanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent und die Grenadines
Samoa
San Marino
Sao Tome und Principe
Saudi Arabia
Senegal
Serbien
Seychelles
Sierra Leone
Singapur
Slowakei
Slovenia
Solomon Islands
Somalia
Somaliland
Südafrika
South Ossetia
Südsudan
Spanien
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Schweiz
Syria
Taiwan
Tajikistan
Tansania
Thailand
Timor-Leste
Togo
tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Vereinigte Staaten
Uruguay
Usbekistan
Vanuatu
Vatikan Stadt
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
3.) Why did you decide to take out a subscription with DMD2 Music?
*
a.) New construction / conversion project
b.) Music is more important now
c.) Unsatisfied with previous service
d.) Price/performance ratio of DMD2 Music is better
e.) Other
4.) In how many different sound zones do you use DMD2 Music in operation?
*
a.) 1
b.) 2 - 4
c.) 5 - 9
d.) > 10
5.) In which areas do you use DMD2 Music?
*
a.) Lobby / Lounge / Reception
b.) Restaurant(s)
c.) Bar
d.) Lavatories
e.) Hotel rooms
f.) SPA in general (Reception, changing rooms, etc.)
g.) Treatment rooms
h.) Parking
i.) Sales area
j.) Waiting area
k.) Strolling area
l.) Other
6.) Which devices do you use to receive DMD2 Music?
*
a.) Sonos Wireless HiFi System
b.) Smartphone App (iOS, Android)
c.) Web-Player
d.) Barix Player
e.) Other
7.) How satisfied you are today with....
*
(worst) 1
2
3
4
5
(best) 6
a.) Music selection (selection of stations)
b.) Music quality (audio quality, volume adjustment, etc.)
c.) Channel offer
d.) Quality of reception / service availability
e.) Simplicity of installation
f.) Technical possibilities of the music service
g.) Price/performance ratio
h.) Support
i.) Communication
8.) What could we improve in the composition of the programs or our music service?
a.) Possibility to influence the order in which the music tracks are played
b.) Music/tracks adapted to the time of day and/or season
c.) Possibility to compile your own channel from various ready-made playlists
d.) Simple rating of played titles
e.) Other
9.) Which styles of music are most frequently used in your company?
*
a.) Pop
b.) Classical music
c.) Jazz styles
d.) Electronic music / dance
e.) Chillout / lounge
f.) Singer & songwriter
g.) Acoustic & instrumental
h.) Spa-Music & nature sounds
i.) Seasonal music (X-Mas, etc.)
j.) Folk
10.) Which music channels from our range do you use most frequently?
*
11.) Which music category/channel is still missing to better meet your needs?
12.) What could we improve in the technical solution of DMD2 Music?
a.) More/better documentation, instruction videos, etc.
b.) Improve streaming stability
c.)Support even more music systems (e.g. Smart TVs, Bose, Denon)
d.) Other/better backup solution in the event of a power failure
e.) More tools, e.g. for automatic switching by time of day
f.) Other
13.) How could we further improve our support and communication?
a.) Support chat via the DMD2 website
b.) X (Twitter) account for service outages and support requests
c.) More newsletters with the latest information on product development
d.) Other
14.) Can you recommend DMD2 Music to others?
*
Yes
No
Limited
Please explain your reservations
Please briefly explain your experience with DMD2 Music, why you can recommend our service and what you consider to be the most important measures for improvement.
15.) How many stars do you give DMD2 Music overall?
*
1
2
3
4
5
Name (optional)
First name
Last name
Would you like us to contact you by e-mail or telephone in connection with this survey?
*
Yes
No
Email
example@domain.com
Phone
May we contact you about DMD2 Music news in the future?
*
Yes
No
Recipient e-mail for news
*
example@example.com
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