DMD2 Music - Customer Survey
We are asking for your opinion in order to further improve DMD2 Music. You can complete this survey completely anonymously. However, if you would like to be contacted by us, please provide your contact details at the bottom of the form. Thank you very much for your valuable feedback!
1.) How did you hear about DMD2 Music?
*
a.) On the recommendation of colleagues, installers, etc.
b.) Advertisment (offline)
c.) Through Google and other search engines
d.) In the Sonos Music Services Menu
e.) Other
2.) In which Country do you use DMD2 Music?
*
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Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
3.) Why did you decide to take out a subscription with DMD2 Music?
*
a.) New construction / conversion project
b.) Music is more important now
c.) Unsatisfied with previous service
d.) Price/performance ratio of DMD2 Music is better
e.) Other
4.) In how many different sound zones do you use DMD2 Music in operation?
*
a.) 1
b.) 2 - 4
c.) 5 - 9
d.) > 10
5.) In which areas do you use DMD2 Music?
*
a.) Lobby / Lounge / Reception
b.) Restaurant(s)
c.) Bar
d.) Lavatories
e.) Hotel rooms
f.) SPA in general (Reception, changing rooms, etc.)
g.) Treatment rooms
h.) Parking
i.) Sales area
j.) Waiting area
k.) Strolling area
l.) Other
6.) Which devices do you use to receive DMD2 Music?
*
a.) Sonos Wireless HiFi System
b.) Smartphone App (iOS, Android)
c.) Web-Player
d.) Barix Player
e.) Other
7.) How satisfied you are today with....
*
Rows
(worst) 1
2
3
4
5
(best) 6
a.) Music selection (selection of stations)
b.) Music quality (audio quality, volume adjustment, etc.)
c.) Channel offer
d.) Quality of reception / service availability
e.) Simplicity of installation
f.) Technical possibilities of the music service
g.) Price/performance ratio
h.) Support
i.) Communication
8.) What could we improve in the composition of the programs or our music service?
a.) Possibility to influence the order in which the music tracks are played
b.) Music/tracks adapted to the time of day and/or season
c.) Possibility to compile your own channel from various ready-made playlists
d.) Simple rating of played titles
e.) Other
9.) Which styles of music are most frequently used in your company?
*
a.) Pop
b.) Classical music
c.) Jazz styles
d.) Electronic music / dance
e.) Chillout / lounge
f.) Singer & songwriter
g.) Acoustic & instrumental
h.) Spa-Music & nature sounds
i.) Seasonal music (X-Mas, etc.)
j.) Folk
10.) Which music channels from our range do you use most frequently?
*
11.) Which music category/channel is still missing to better meet your needs?
12.) What could we improve in the technical solution of DMD2 Music?
a.) More/better documentation, instruction videos, etc.
b.) Improve streaming stability
c.)Support even more music systems (e.g. Smart TVs, Bose, Denon)
d.) Other/better backup solution in the event of a power failure
e.) More tools, e.g. for automatic switching by time of day
f.) Other
13.) How could we further improve our support and communication?
a.) Support chat via the DMD2 website
b.) X (Twitter) account for service outages and support requests
c.) More newsletters with the latest information on product development
d.) Other
14.) Can you recommend DMD2 Music to others?
*
Yes
No
Limited
Please explain your reservations
Please briefly explain your experience with DMD2 Music, why you can recommend our service and what you consider to be the most important measures for improvement.
15.) How many stars do you give DMD2 Music overall?
*
1
2
3
4
5
Name (optional)
First name
Last name
Would you like us to contact you by e-mail or telephone in connection with this survey?
*
Yes
No
Email
example@domain.com
Phone
Format: (000) 000-0000.
May we contact you about DMD2 Music news in the future?
*
Yes
No
Recipient e-mail for news
*
example@example.com
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