Office Hours: The office (phone line) is open Monday-Thursday 9AM-4PM, but we are in the office by appointment only. We are not available after normal office hours or on weekends or holidays unless prior arrangements have been discussed and agreed upon.
Bluegrass Behavioral Health & Consulting Services does not provide emergency treatment. If you or a loved one is experiencing a mental health emergency, please call 911 or go to the nearest emergency room.
Providers at Bluegrass Behavioral Health & Consulting Servies are private contractors and are responsible for their own services, schedules, and treatment plans.
Payment, Cancellation, and other Policies:
Payment (i.e. cash pay, copays, payment towards deductible) is due at the time of your appointment before services are rendered. If we are an in-network provider for your insurance, we will collect the portion of the fee that the insurance does not cover. If your account is not paid in a timely manner and arrangements for payment have not been agreed upon, we have the option to deny services. If there is a change in your insurance coverage, your address, or other important information between appointments, please let us know when you check in and plan to arrive at least 5 minutes early.
Cancellation Policy: Once an appointment is scheduled, you will be expected to pay for it, unless you provide a cancellation at least 24 hours in advance. For example, an appointment for Monday at 10:00 a.m. needs to be cancelled before 10:00 a.m. on the Friday to avoid a missed appointment charge. A missed appointment fee of $25 may be charged for missing an appointment or failing to cancel with 24 hours' notice and you may not be rescheduled without paying the no-show fee.
Please note: More than TWO missed appointments without notice will be grounds for dismissal from services and you will not be allotted any refills. If you miss your first (intake) appointment, you may be denied a request for another appointment.
Late Policy: Please arrive on time for your appointment, if you need to make changes to your insurance, address or other details please arrive at least 5 minutes early. Patients arriving 6 or more minutes late may be asked to reschedule to ensure other patients get seen at their scheduled times. If you don't show for your intake session, you may be denied your request to reschedule.
Telephone Contact: If you have issues regarding your treatment that need to be addressed before your next appointment, please call the office by 4:00 PM. Staff will take a message, and someone will return your call/provide an update within 48 hours.
Emergency/Afterhours Service: If you need emergency services, please call 911 or proceed to the nearest hospital emergency room.
Please note, outpatient services cannot treat emergencies, please call 911 or go to the closest emergency room.
Medication Refill Policy: It is your responsibility to contact the office before you run out of medications. Please allow 3 business days for all refill requests. Routine requests will not be addressed after hours or on the weekend. We require that you keep scheduled appointments to continue receiving refills for medication. If appointments are missed or repeatedly rescheduled, will be unable to refill your prescriptions. If you are on a controlled medication, monthly visits are required and if you do not keep your appointment, you will not get a refill. If your medication requires a Prior Authorization (PA), we will complete this, however, it can take 3-4 business days for the determination from the insurance company to result. If the medication request is denied, you can call the office to discuss alternative medication options if you choose, or you can opt to wait until your follow up visit.
Monitoring of Scheduled Medications: To monitor for abuse, the State of Kentucky maintains the Prescription Monitoring Program which collects prescription data. Authorized healthcare providers can use it to monitor for abuse of these medications.
Medication Agreement: I agree to take medications as prescribed and agreed upon with the provider. I will follow the guidelines for each medication, and I will not take more than prescribed. I agree not to divert my medication by giving or selling my medications to others and I understand that early refills will not be given for lost/stolen or misplaced medications. I also understand that if my UDS does not show I have been taking my medications as prescribed I will be dismissed from the practice.
Informed Consent: I understand that many medications come with side effects, and these will be discussed with the provider prior to starting any new medications. Any additional questions after the appointment can be addressed by calling the office or by contacting your local pharmacist.
Labs/Screenings: For me to provide safe/quality care and to follow guidelines set by the Kentucky Board of Nursing, you may be required to provide random drug-screenings (if applicable). You may also be asked to provide recent lab results or required to obtain
Personalized Treatment Planning:
- I understand and consent to the development of a personalized treatment plan at Bluegrass Behavioral Health & Consulting Services. This plan will be collaboratively created with my input and will clearly outline my treatment goals, strategies, and expected outcomes. This may include interventions including but not limited to psychotherapy, medication management, collateral services, referral to specialized treatment or higher level of care if indicated.
- I acknowledge that my active participation in creating and adhering to this treatment plan is crucial for the effectiveness of my therapy and overall well-being.
Regular Review and Updates:
- I am aware that my treatment plan will be reviewed and updated at least every 90 days, or more frequently if my condition or circumstances warrant such revisions.
- This regular review process is designed to ensure that my treatment remains aligned with my evolving needs and therapeutic goals.
- During these reviews, adjustments may be made to my treatment strategies, medications, or other aspects of my care plan to better suit my progress and current situation.
Access to Treatment Plan:
- I have the right to request and obtain a copy of my treatment plan at any time for my records.
- Having access to my treatment plan allows me to stay informed about my treatment journey and the approaches being used in my care.
- I am encouraged to review my treatment plan regularly and discuss any questions or concerns I may have with my healthcare provider.
By signing below, I acknowledge my understanding of the practice policies and the treatment planning process at Bluegrass Behavioral Health & Consulting Services. I consent to engage in this collaborative process and commit to actively participating in the development and regular review of my treatment plan. I also grant permission to access my PDMP data in the system to ensure my safety/compliance.
My signature below indicates that I have read the information in this document and agree to abide by its terms during our professional relationship.