Return Form
To start the return process, please fill in this form. As per our 30-day return policy, the purchaser is responsible for covering the cost of shipping to return the applicable product(s). Please note that if this form is not complete, we will not be able to initiate the Refund & Return Process. A member of our team will be in touch within 72 hours regarding the status of your request. Please note not all requests will be approved. If approved, it may take up to 30 days for your refund to be processed.
Name
First Name
Last Name
E-mail
*
The email you used to place the order
Are you within 30-day return period?
*
Please Select
Yes
No
Not Sure
From the Date the device was delivered to you.
Device Serial Number
*
Starts with 'S/N' on the left arm of the headset, slide down the left ear cup - feel free to take a zoomed-in picture as it is very small. If you have not yet opened your device, this is not applicable to you.
Upload Receipt and Device Pictures
*
Upload a File
Drag and drop files here
Choose a file
1. Copy of the Purchase Receipt (screenshots are acceptable) - Search "Sens.ai " in your email if you're having trouble locating your receipt. 2. Picture(s) showing the device and it's components in "like new" condition (i.e. water pen, charger and adapters, charging cable, GeniusPulse Contoller)
Cancel
of
What is your reason for the return?
*
If you're encountering any issues with your device, please contact our support team for troubleshooting at support@sens.ai. Your device maybe eligible for coverage under the Warranty. If you are requesting a return due to troubleshooting issues, kindly provide details about the troubleshooting steps you've done.
Checklist (Have you included the following)
*
Serial Number (If applicable)
Purchase Receipt
Pictures of Device Condition
Reason for Return
Please write "Return" on the shipping box
Did you purchase your Sens.ai Headset through Affirm?
Please note that if you did purchase through Affirm payments may still be taken before verification of the returned device. Once a refund has been processed, Affirm will refund any payments made within the 30 Day Return Window.
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