1. I understand I am to show up at the client's home on time and remain for the full scheduled time, taking only authorized breaks.
2. I understand that, absent a medical emergency, if I am going to be late or absent for any reason, I must personally telephone the office prior to and as far in advance of my starting time as possible, but at least 24 hours in advance. I also acknowledge I am required to schedule vacations with the office at least two weeks in advance of the starting date of the vacation. I understand that the Company retains the right to approve or deny any vacation request at its sole and absolute discretion.
3. I understand that I am expected to present a clean, well-groomed appearance. This includes a clean, neat scrub uniform, no dangling jewelry, name badge worn in a visible manner, and clean closed toed shoes or athletic shoes. I will consult with the office if I have questions as to what constitutes appropriate attire.
4. I understand I am an employee of Visiting Angels, Kansas City North, therefore, any schedule changes in days or hours must be arranged in advance with the office staff and receive approval.
5. Employees are expected to use the designated time-keeping system every time they begin and end their scheduled shift with each client. This is necessary so that the office can complete payroll and billing processes. I further understand that careless or improper documentation of my time records may lead to disciplinary actions under the Company's policy, as well as applicable Federal statutes. I agree to submit my completed time records immediately following completion of my workday.
6. I understand that all tasks detailed on the customized care plan must be completed according to schedule, and any changes to care plans may be made only at the direction of the office.
7. I understand that I may not complete any requests for tasks not on the care plan unless approved by the office. If a client makes a request outside their care plan, I will immediately call the office to discuss it before completing the task.
8. I understand that confidentiality of the client and the client's medical history is of the utmost importance. It is not only company policy but required by the law. I will not disclose or provide any confidential information of the client to outsiders without the prior written authorization of the office.
9. I understand that my employment is at-will and is with Visiting Angels, Kansas City North, not the client. As such, any discussions concerning your wages, such as requests for a wage adjustment, should be addressed with Visiting Angels, Kansas City North and not the client.
10. I will abide by the company's "Electronic Device" policy, and I will not use the client's electronic devices or phones for any personal reasons. I will only use the client's phone or electronic devices for authorized reasons, as permitted by the office, or in cases of emergency.
11. I will report any client incident or complaint to the office when they occur. The office will investigate any incident or complaint, and I may bring complaints, ask questions, and raise concerns without fear of reprisal.
12. I will comply with job requirements on a timely basis, such as, but not limited to, TB and HBV inoculations, mandatory in-services and updated CNA certifications.

By signing below, I acknowledge that I have read and understood the Basic 12 Caregiver Expectations. I also agree to comply with these policies and expectations, acknowledging that failure to do so may lead to discipline up to and including termination.

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