Form
Name
First Name
Last Name
Name of facilitator?
First Name
Last Name
Is team member in full uniform and proper image at time of certification?
Yes
No
Has team memeber completed a minimum of 5 phone orders?
Yes
No
TM can redeem a customer credit?
Yes
No
TM demonstrates ability to accurately provide change to a customer?
Yes
No
Front Counter is set up correctly at time of certification (clean and stocked) - TM verifies that it is set up correctly.*
Yes
No
Lobby is set up correctly at time of certification (clean and stocked)
Yes
No
TM demonstrates ability to correctly assemble an order for the carryout customer (including dip cups, sodas and salads)
Yes
No
TM can reset the credit card chip reader.
Yes
No
M can replace the paper in the receipt printer
Yes
No
TM quotes an accurate carryout time to customers
Yes
No
TM knows how to WOW a customer (roleplay completed)- TM honors customer concern without questioning the validity.
Type option 1
Type option 2
TM demonstrates how to enter in a credit for WOW
Yes
No
TM demonstrates how to sell a gift card.
Yes
No
TM can check balance of a gift card
Yes
No
TM demonstrates ability to process a split payment
Yes
No
TM can operate the pick up window (if applicable)
Yes
No
TM greets anyone walking into the store within 9 seconds (includes eye contact and a smile)
Yes
No
TM can execute a Pie Pass order
Yes
No
TM demonstrates how to complete a Carside Delivery order, including hustle
Yes
No
TM understands and can demonstrate "Active Recruiting" to customers
Yes
No
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Team member Name
First Name
Last Name
TM signature
Manager Name
First Name
Last Name
Manager Signature
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Should be Empty: