Service Policies
RVA on Wheels operates on a first come first serve basis for all repair work unless priority scheduling is noted. Most work can be completed in 7-10 business days. You will be contacted via phone or email regarding any estimates and when your bike is ready for pick up.
Payment is due at time of pick-up except for diagnotic fee which is due at drop off.
Special order parts must be paid for in full before order is placed.
Bikes must be picked up within 7 days of service completion or will be subject to a $10 per day storage fee. Any bike that is left for more than 30 days after repair completion is considered abandoned and becomes the property of RVA on Wheels and will be donated or sold to cover the cost of repairs/parts.
Service staff reserves the right to refuse service on any bicycle at their discretion.
Electronic repair and service on electric bicycles typically requires the manufacturer to ship parts to the shop and can take weeks. RVA on Wheels has no control over shippping delays and/or failures in delivery.
We can only guarantee service on electric bike brands if we are a dealer or are an authorized service center.
When picking up a serviced bike, customer must fully check out and ride bike and sign form stating that work is satisfactory.
Tipping is never expected, but it is always appreciated!
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By signing below, you agree to all of the above policies.