The Night Before {petsName}’s Surgery
Please withhold food and treats after 9:00pm. Do not withhold water, it should be kept available for {petsName}. If your pet has been given medications for anxiety or temperament, give the first dose in the evening if prescribed.
The Day of Surgery
If {petsName} has been prescribed medications for anxiety or temperament, be sure to give the morning dose 2 hours before your expected arrival time, if at all possible.
If {petsName} is currently taking any medications for other conditions, give those medications as you normally do unless you have otherwise been instructed by the doctor. You may give a small treat if needed to give any needed medications, but remeber don't feed {petsName} a full meal. If by chance your pet has accidently had a morning meal, please let us know at check-in.
Plan for {petsName} to be dropped off on the morning of scheduled surgery day between 7:30 and 9:00 am. It is important you Check-in prior to 9:00 am. After 9:00 am staff are focused on helping with the surgical procedures and may not be avialable to complete check-in. If you are late you may have to re-schedule your pet's procedure. If we have several patients arrive at the same time, we will need some time to get you checked in, so your patience is appreciated. You will check in at our Surgical Center on the side of the building. ( Signs should be posted. )
The person checking in the pet MUST be able to make medical and payment decisions. They must be an authorized user on the client account. We cannot be responsible for miscommunications between clients not with their pet at the time of check-in. We expect clients to communicate clearly with their family, spouses, and partners that are not present at Check-In. If you want to know information about your pet's surgery, we ask you be present at the time of check-in and discharge.
Our veterinary nurse will escort you and your pet to an exam room to complete the Check-In and to go over {petsName}'s Treatment Plan for the day.
After checking in, our team will collect samples for any elected blood tests and get them running in our In-House lab. If any concerns arise, a team member or doctor may contact you at the contact number you provide. They will also give oral pain medications and get things ready for your pet's surgery.
You are welcome to check up on {petsName}’s status at any time, however, keep in mind our doctors plan the order of surgeries based on how to get all the work done in the timeliest manner. The order that pets are checked in IS NOT the order that surgeries are performed. In general, the less complicated, shorter procedures are done first, followed by the more complicated longer procedures. Surgeries that require an overnight stay with us are the last to be performed.
As surgeries are done our team will send several text messages to you. Texts are sent to the Primary Cell number we have on file. It is important you not opt out of text from our office so you can receive these text messages and reminders. The first text message will be sent when the procedure has been completed, and a second will have a link to {petsName}'s discharge instructions. Please look over the discharge link prior to pick up so our team can answer any questions you have at discharge.
When you arrive to pick your pet up, the receptionist will bill you out and the assistant team will go over all discharge orders verbally. There will also likely be a web address on your paperwork for the discharges if you need it to review again. If you do not understand any instructions, please do not hesitate to ask our staff to go over them one more time. If you have any questions, please let us know, we want you to have all the information you need for your pet.
We hope surgery day will be a pleasant experience. Our team knows surgery can be an anxious time for you and {petsName} and we are available to answer any and all questions concerning the upcoming procedure.
We look forward to serving you and your pet on the upcoming surgery day and for years to come.
After checking in, our team will collect samples for any elected blood tests and get them running in our In-House lab. If any concerns arise, a team member or doctor may contact you at the contact number you provide. They will also give oral pain medicaitons and get things ready for your pet's surgery.
You are welcome to check up on {petsName}’s status at any time, however, keep in mind our doctors plan the order of surgeries based on how to get all the work done in the timeliest manner. The order that pets are checked-in IS NOT the order that surgeries are performed. In general, the less complicated, shorter procedures are done first, followed by the more complicated longer procedures. Surgeries that require a overnight stay with us are the last to be performed.
As surgeries are done our team will send several text messages to you. Text are sent to the Primary Cell number we have on file. It is improtant you not opt out of text from our office so you can recieve these improtant text messages and reminders. The first text message will be sent when the procedure has been completed, and a second will have a link to your pets discharge instructions. Please look over the discharge link prior to pick up so our team can answer any questions you have at discharge.
When you arrive to pick your pet up, the receptionist will bill you out and the assistant team will go over all discharge orders verbally. There will also likely be a web address on your paperwork for the discharges if you need it to review again. If you do not understand any instructions, please do not hesitate to ask our staff to go over them one more time. If you have any questions, please let us know, we want you to have all the information you need for your pet.
We hope surgery day will be a pleasant experience. Our team knows surgery can be an anxious time for you and {petsName} and we are available to answer any and all questions concerning the upcoming procedure.
We look forward to serving you and your pet on the upcoming surgery day and for years to come.