Rostered Shifts:
Your roster will be posted in advance, normally 5 days prior to the next work week.You are expected to work as rostered unless excused by your restaurant management team. If you are unable to work a shift rostered within the availibilities you provided, you are resposible for finding a replacement or working the shift if no replacement is found (unless unable to work due to illness). Shift swaps can be facilitated by the restaurants shift swap Work Chat. All swaps must be with another employee with the same proficiency (or higher) and payrate (or lower). All swaps must be appoved by the restaurant management team.
If you are sick:
If you are unwell, it is best not to come to work. Macca’s is committed to ensuring a safe and healthy workplace and if you come to work unwell, there is a high risk of transferring bacteria to food or other employees and customers. If you cannot work your rostered shift due to illness, you need to let your restaurant know as soon as possible. The best way to do this is by calling the restaurant, please do not email the store or message a manager in this circumstance. Macca’s requires at least two hours’ notice so that we can find someone to cover your shift.
If you are running late:
Punctuality is extremely important for the team to work effectively. You should be in uniform, clocked on and ready for work at your rostered time. Turning up late not only affects restaurant operations, but it places unnecessary and unfair pressures on fellow team members whose work depends on your presence. If you find yourself running late to a shift, it is important that you contact the restaurant directly via phone.
If you fail to show up for your rostered shift you not only affect our customers’ experience, but also your fellow crew working the shift and this is unacceptable.
Ongoing punctuality problems and failure to show up to shifts may lead to disciplinary action.
If you were rostered outside your availability:
Contact your restaurant as soon as possible by email or phone and inform them of the situation so that the shift may be covered and issue resolved.