Airline Claim Inquiry Form
UK/EU261 Compensation
Did the affected part of your journey have a stopover or more than one leg? (under the same booking reference)
*
Yes
No
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Claim Type (single leg)
What happened with your flight?
*
Delayed
Cancelled
Denied Boarding
Schedule Change
Baggage Issues
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Claim Type (multi leg)
What happened with your flight?
*
Delayed
Cancelled
Denied Boarding
Schedule Change
Baggage Issues
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Trip Details
Delay (single leg)
Airline
*
The actual airline you flew on
Date of Departure
*
-
Day
-
Month
Year
Departure Airport
*
Arrival Airport
*
Flight Number
*
Booking Reference
*
Was your flight delayed more than 3 hours?
Yes
No
What reason did the airline give for the delay?
Either verbally or in writing
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Trip Details
Cancellation (single leg)
Airline
*
The actual airline you flew on
Date of Departure
*
-
Day
-
Month
Year
Departure Airport
*
Arrival Airport
*
Flight Number
*
Booking Reference
*
When did the airline notify you of the cancellation?
*
-
Day
-
Month
Year
What reason did the airline give for the cancellation
Either verbally or in writing
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Trip Details
Denied boarding (single leg)
Airline
*
Date of Departure
*
-
Day
-
Month
Year
Departure Airport
*
Arrival Airport
*
Flight Number
*
Booking Reference
What reason did the airline give for the denied boarding?
Either verbally or in writing
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Schedule Change
Schedule Change (single leg)
Original Airline
*
Original Departure Date
*
-
Day
-
Month
Year
Date Picker Icon
Original Departure Airport
*
Original Arrival Airport
*
Original Flight Number
*
New Departure Date
*
-
Day
-
Month
Year
Date Picker Icon
New Arrival Time
New Flight Number
*
Booking Reference
*
When did the airline notify you of the schedule change?
*
-
Day
-
Month
Year
Date Picker Icon
What reason did the airline give for the schedule change? (any further notes)
Either verbally or in writing
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Trip Detail - Multi Leg (Must be under the same booking reference)
Airline (leg 1)
*
Departure Date (leg 1)
*
-
Day
-
Month
Year
Departure Airport (leg 1)
*
Arrival Airport (leg 1)
*
Flight Number (leg 1)
*
Airline (leg 2)
*
Departure Date (leg 2)
*
-
Day
-
Month
Year
Date Picker Icon
Departure Airport (leg 2)
*
Arrival Airport (leg 2)
*
Flight Number (leg 2)
*
Booking Reference
*
Briefly describe the issue and specify which leg was affected
What reason did the airline give for the delay, cancellation, denial of boarding?
Either verbally or in writing
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Contact Information
Name
*
First Name
Last Name
Email
*
Contact Number
*
Further Information (such as expenses for taxi, hotel and food)
Receipts and invoices
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Baggage Issues
Did you make a claim within 7 days for damaged or lost items and 21 days for delayed luggage?
Yes
No
Other
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Unfortunately we are unable to assist with your claim
Should be Empty: