LWR Alarms Incoming Customer Call

  • Orlando Emergency Signal this is (_Your Name_) Can I help you?

  • Company Information

    • Owned and Operated by Marvin Smith 
    • Jerry Normally answers during the day. So if it is coming to us they are on Do Not Disturb Sometimes Jeff is there. 
    • USES WORKHORSE
    • DO NOT MENTION WE ARE AN ANSWERING SERVICE 

     

    Payments

    Check for the total amount owed

    • Take the payment
    • Can I use this card for future billing?

    Service

    • Always lead with disarm the system twice in a row to clear faults.
    • If they are having an issue with their alarm panel ask them to describe the issue and put it in the notes. 
    • Update emails
    • If they want to update the verbal please confirmt he current verbal beforehand

    If they are looking to cancel an event that is going on currently Say "please Hold while I transfer to one of our dispatchers" Then transfer to: 800-318-9486

     

  • Helpful Links

    Marvin Cell 407-716-7717

    Jerry Cell 407-247-4057

    DO NOT GIVE OUT CELL PHONE NUMBERS 

     

  • Format: (000) 000-0000.
  • Date and Time of Call
     - -
  • Does the Customer Need a Followup

  • 1. Identify the issue 

    2. Create Service Ticket

    3. If emergent call marvin (owner) Cell - 407-716-7717

    if non-emergent finish this task 

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