ISP Supanetworks Signup

Start Your Connection

We're glad to have you on board!
Let's make things happen—please share your details below.
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It is Important that you read everything in this form carefully in order to avoid any delays or misunderstandings.

Please Enter the Address of where the new internet services is to be connected.
Address Format should be Unit Number then Street number then street then suburb State then Post Code.

EG: 27/189-191 Smith St Sydney NSW 2001*

Name*

Email Address*

Confirmation Email

Contact Phone*

⚠ WARNING

You have entered GNAIL with "N" instead of "M". Did you mean to write GMAIL? If this applies, please correct your email address continuing.

Date Of Birth*

Date

When would you like us to activate the service?*

⚠ Cannot Provide Service To Your Building

Alpha regrets to inform you that we Cannot provide internet services to you.Your building is not accessible to Alpha via the Supanetworks network.

Please visit here to choose an eligible provider.
We apologise for the inconvenience.

New Development Charge

Please read carefully
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This charge only applies if you fulfill the conditions below.

If the location has never been connected to the internet before, the network provider (not us) will charge a New Development fee.

This is not our fee, rather it is by the network provider & applies to all new connections on any network (NBN, Fibercorp, Opticomm, TPG, Etc).

How will I know if this applies to me?

For new dwellings a New Development Charge may be applicable. This will be charged to you by SupaNetworks Directly.

+ Click here for more info on the New Development Charge [expands]

What Is a New Development Charge?

When a company such as NBN Co, LBNCo, Opticomm or Supanetworks builds infrastructure into an new greenfield or brownfields location they are permitted to charge a one-time New Development Charge (NDC) to contribute to the cost of this work. This charge is levied to the first person to activate an internet service at an address.

Where can I find out more information on the fee?

https://www.nbnco.com.au/develop-or-plan-with-the-nbn/new-developments/government-policy-for-new-developments

Does Alpha profit from the New Development Charge?

Alpha passes on the NDC strictly at cost and does not profit from the NDC.

Can I negotiate on the New Development Charge?

Unfortunately, as the fee is charged to us we are unable to waive or discount the fee. The NDC will not need to be paid before we can order the internet connection.
Supernetworks will follow up to collect this payment.

I am renting, is the landlord responsible for the New Development Charge?

While you may wish to raise the cost of the NDC with your Landlord or Real Estate Agent. We are unable to communicate or negotiate with a third party about the NDC.

Understanding of New Development Charge*

I acknowledge and understand that if my dwelling has never been connected to the internet before, a New Development Charge may be applicable. This charge is determined and billed by Supanetworks, Alpha will not bill this charge.

⚠ An Important Note About Your Router

If you opt not to purchase our preconfigured routers please ensure that you have a functioning router or acquire one independently. The box on the wall in your unit is NOT a router. You will need to program the router yourself with the correct settings in order to connect to our service, it is not a plug-and-play process.

While we offer assistance, please bear in mind the diverse nature of routers, and responsibility for non-Alpha devices rests with the user.

We recommend NON-VDSL/DSL routers, with TP-Link Routers prefered.

Website: TP-Link

Choose Your Speed

Select your preferences
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Select your plan*

$65 Speed 25/10$75 Speed 50/20$85 Speed 100/40$109 Speed 250/50

All plans have:

No Lock In Contract
A one time $45 Activation Fee (NON-REFUNDABLE after service activation)
Unlimited Downloads
GST included in their price
Speeds referred to as 'Download/Upload', e.g. 'Mbps 50/20'

Payment Processing Details

This payment will be temporarily "ON HOLD" on your credit card until we finalise your order. If you choose not to sign up with Alpha before completing the connection, the funds will be released and not charged.

The card details provided at sign-up will be used for monthly charges automatically. To opt out of this and instead choose manual payments or EFT, email accounts@alpha.net.au after receiving your first invoice.

For credit/debit card updates, please email us at accounts@alpha.net.au.

One time fees. All prices include GST*

$45 Activation FeeA one time activation fee to get your service up and running. NON-REFUNDABLE after service activation

$45.00AUD

$1 pre-authorisationThis is not a charge and will be applied as a credit to your first bill.

$1.00AUD

Alpha Configured Wi-Fi Router Product Image

Alpha Configured Wi-Fi RouterTP-Link Archer AX1800 Dual-Band Wi-Fi 6 Router, NWTL-ARCHERAX1800.

$215.00AUD

Enter coupon

Total

$0.00AUD

Credit Card

First Name

Last Name

Credit Card Number

Security Code

Expiration Month

Expiration Year

This coupon is valid for one initial connection per address and is available only to eligible Nexus Goldcoast customers.

Please Note: Even if your subtotal comes to $0, we’ll still need a valid card on file to complete the checkout process.

Delivery address (EG: Unit 123/82 Smith St Sydney NSW 2000)

⚠ Important
Please Agree to the Below when NOT purchasing a Alpha Pre-Configured Router.

No Router Purcahsed: Self-Configuring of Router*

I understand that I am responsible for configuring a router, supplied by myself or Supanetworks, in order to connect to Alpha's internet services. Alpha will assist as much as posisble but are not responsible for 3rd Party routers in anyway.

Should the router be delivered to the same address internet connection site?

YesNo A different address

Selected TP-Link Router $190 + $25 shipping

Delivery: SYD Metro within 2-5 business days; other areas 2-7 business days.

Router will only be shipped once payment is proccessed.

Once Router is shipped it is NON RETURNABLE or REFUNDABLE.