2024 CUTCO Factory Service Form (PDF Attached)
  • The Cutco FOREVER Guarantee ~ We stand behind Cutco products with a FOREVER satisfaction guarantee. We want every Cutco customer to be satisfied FOREVER. The guarantee is easy to take advantage of. Just follow these easy steps! (See checklist on page 2)

    Need help? Adam Conroy 847.691.7367 adam@swlegacygifts.com

    Dear Cutco, Please replace / fix my items and make them new again! My Cutco rep Adam Conroy [#32499183] has recommended this!

  • Nominal Return Shipping Fee - The cost of sharpening is FREE, however, Repairs: Return shipping and handling fee applies to all serviced product.

    You may pay your return shipping fee by check or credit card.


    1-5 items ($10.00) / 6-10 items ($12.00) / 11-25 items ($14.00) / 26-40 items ($17.00)

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  • Cutco Factory Service Checklist 

     

    1. Take a photo of all Cutco items sending in

    2. Confirm address on above form is your best return mailing address

    3. Cover blades with cardboard sheaths or wrap blades using paper towels with tape

    4. Place items in large sealable bag

    5. Write Cutco service address on the box before sealing:

    Cutco Customer Service

    322 Houghton Ave Olean NY 14760

    6. Print 2 Copies of Form (one for you and one for Cutco to go inside the box)

    7. Place all products & form safely in the box before sealing and ship with tracking

    8. Wait 2-3 week turnaround for box to return

     

    *Please note you must sign form and then click the green CONTINUE button below. Then click green SIGN DOCUMENT button to finish submitting your form.

    *You should receive an automatic email with a PDF attachment of your answers. These answers should populate onto your factory form. Simply print and put inside the box.

    If you don't get an email please send email to adam@swlegacygifts.com

     

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