Formular

Support Form for Delivery and Payment Issues

Please use this form if something is missing from your delivery, if the wrong item has been delivered, if something is damaged, or if you have a problem with a payment.
We will be closed from December 20, 2024, to January 6, 2025. Unfortunately, we will not be able to process any inquiries during this time. Requests will be processed in the new year in the order they were received. We kindly ask for your patience and wish you a Merry Christmas and a happy new year.
If an item does not work properly or not as expected, please use the
- Complaint form for articles
because there you will be asked for additional information about the respective item, which will make it much easier for us to process the complaint.
Name:*
Orderreference:*
Invoice or Ordernumber, enter 0 if you do not have such a number
Your E-Mail:*
E-Mail
Type of Complaint

The delivery is incomplete, one or more items are missingI received a wrong itemTransport Issue / Items are damagedDelivery not receivedPayment IsseuOther type of complaint

You are missing an item ?

Unfortunately, it happens very often customers are overlooking items because they were packed together with other items or are in additional packaging. Therefore, please first carefully check the complete packing - including possible padding in the package - and make sure that the item(s) are really not included in the delivery.

Furthermore, it may happen that deliveries are sent in several packages, which do not all arrive on the same day. You will receive at least one email with the package number and the link to the tracking for each individual package. So please check if the order was send in one or more parcels.

Please enter the EXACT ITEMNUMBER and QUANTITY of the item missing, otherwise we can not process this claim.

Item number AND quantity of the item missing:*

Transportation Issue - Items are damaged

A transportation damage occurs when the contents of the delivery are damaged or destroyed during transit. In this case, we kindly request you to provide clear pictures of the damage, specifically:
- Pictures of the package from the outside, especially any damage to the package.
- Pictures of the package from the inside, particularly of the padding.
- Pictures of the damaged item itself.
Please also include a detailed description of the defect if it is not clearly visible in the pictures.

If an item does not work properly or not as expected, please use the
- Complaint form for articles
because there you will be asked for additional information about the respective item, which will make it much easier for us to process the complaint.

Please enter the EXACT ITEMNUMBER and QUANTITY of the item damaged, otherwise we can not process this claim.

The following items were damaged or destroyed during transport:*

Description of the damage*
Important: if powertubes are damaged, we need the matching values of the damaged tube (Ip / Gm or Grade) so that a replacement can be made. Therefore, it is best to send a picture of the sticker, which can be found on the top of the tube box.
Picturs of the damaged item:

Select File(s)

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I received a wrong item

Please let us know which item was delivered incorrectly so that we can find a quick solution. In this case, please also include a picture of the incorrectly delivered item. Thank you!

The following items were delivered incorrectly:*

Payment Issues

Are you experiencing problems with a payment or transfer? Please go on here.
Type of Payment*

PaypalCreditcard ( via VR-Pay )StripeIBAN-Transfer ( Advance payment )Sonstige
What issue are you experiencing with the payment?*

Payment was declined.Payment was made, but the items are still in the shopping cart.The payment was processed twice.Sonstige
Transaction-ID (if available)
Kopie von Belegen wie z.B. Kontoauszug (sofern vorhanden)

Dateien durchsuchen

Cancelof

Delivery not received
What issue are you experiencing with the delivery?*

I haven't received my order even though it should have arrived by now.My order was supposedly delivered, but I haven't received it.My order was left with a neighbor, but I don't know which neighbor.Sonstige
Do you want to provide us with any additional information regarding the delivery issue (e.g., the exact delivery address so that we can double-check it)?

There is an other problem with your order and shipment ?

Please provide detailed information about the claimed items as well as a detailed description of the problem.
Detailed description of the Issue:*
If you want to send us some picture or other files to this complaint please add them here?

Select File(s)

Cancelof

How can we solve the issue ?*

I would like a replacement for the damaged or incorrectly delivered items.I prefer a reshipment of the missing items.I can still use the items if I receive a discount.I request a refund for the amount of the damage, no need for a replacement or reshipment.For payment issues: I would like a refund to the original payment method.For payment issues: If possible, please manually complete the order and proceed with the delivery.Sonstige
Privacy policy*

I read the Privacy policy and agree
Should be Empty:

Support Form for Delivery and Payment Issues