Equipment Repair Request Form

Instantronics Epilator Repair Request Form
Request Date*

MonthDayYear
Please select today's date
Customer Information
Your Name*

PrefixFirst NameLast NameSuffix
Email*
example@example.com
Primary Phone Number*

Country CodeArea CodePhone Number
Secondary Phone Number

Country CodeArea CodePhone Number
Billing Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
Shipping Address (if different)

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
Company or Clinic Name
Is your request on behalf of a school?*

YesNo
Epilator Information

At this time we are only able to repair the Spectrum Elite and SS-99 epilators. You must provide the serial number, including an image of the serial number plate (located on the back of the machine), to submit a repair request.
When was the epilator purchased?*
Epilator to be Repaired*
Only one item per repair request
Elite Spectrum™ Options - Select all that Apply*

None (Base Model)Air-FlowK-Power230 Voltage
Epilator Serial Number*
The epilator serial number is on the back of the machine on a sticker with the epilator machine name at the top.
Upload an image of the serial number located on the back of the machine*

Cancelof
Upload an image of the front of the machine*

Cancelof
Issue to be Resolved*
Please explain the issue(s) in as much detail as possible about what you are seeing and what is not functioning properly. What tests have you performed to determine the issue? When did you first notice the issue?
What settings do you use?*
Please describe the settings you use, including RF/Galvanic, Delay, Time, and Level.
How often is the machine used?*
Please describe how often the machine is used.
Have you tested other accessories with your machine (needle holders, power cord, foot pedal)?*

YesNo
If answered "Yes" above, which accessories have you tested with your machine?
Was the epilator listed above previously repaired for any reason?*

YesNo
Describe any/all previous repairs to this machine and by whom. If the epilator machine has never been repaired before, type "None"*
Do you have the original packing materials?*

YesNo
Do you have any special instructions?
Terms and Conditions

Please review our Terms and Conditions.
Once we receive your submission, we'll contact you to make sure all the information is correct and to provide authorization to send your machine to our office. Please do not ship your machine until you hear from us. At this time, we will also share whether the repairs are covered by your warranty. Note that the shipment to our office is at your cost and Instantronics International LLC is not liable for damages incurred during transit.

Depending on the damage level of the equipment, the repair will take 15-30 business days. If any issues arise during the repair, we will contact you or advise you of any updates. We will send an invoice, as needed, once repairs are complete. If any charges apply, those must be paid prior to shipment of the machine back to you.

Note: We do not repair accidental damage such a liquid spill or if the equipment was dropped or opened. Opening the machine also invalidates your warranty.
Please verify that you are human*
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Instantronics Epilator Repair Request Form

Customer Information

Epilator Information

Terms and Conditions