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  • Pricing and inventory levels on our website are continuously updated, ensuring you always see the most current information. Prices may change, and we cannot honor previous prices. The only way to guarantee the advertised price of an item is to place an order for it at that time.

    Except for major sales events like Black Friday, Cyber Monday, Boxing Day, and end-of-season clearances, our sales prices reflect the pricing set by manufacturers and suppliers.

    If a product has a price range, it indicates multiple options are available. Individual prices will be displayed once you provide all relevant information, such as the year, make, and model of your vehicle or the color, size, or dimensions of the item.

    If you still have any questions, please provide the following information.

  • We are always happy to make any changes to an order prior to it leaving our warehouse.

    Please confirm if you would like to update, add, or remove an item, and make sure to include the relevant item number/vehicle/color/size, etc.

    An email confirmation will be sent once we have handled your request.

  • If your order has not been processed yet, you can cancel it here.

    If you cannot cancel the order yourself, then chances are it has been processed, and it will be on its way soon.

    We can still look into it for you, so please feel free to provide the following information.

  • Processing times are calculated in business days and can vary by item. They are displayed next to the "add to cart" button. At checkout, an estimated delivery date will be provided. The full order will ship together once all items are ready to leave our warehouse.

    Delivery times may vary. Orders are processed and delivered during the business week (Monday - Friday). We do not guarantee delivery by a specific date or time.

    If you've already placed an order, you can track its status here.

    Shipping notifications are typically emailed within 24 hours of your order shipping. Note that an order may consist of multiple tracking numbers.

    For the latest shipping information, please visit our Shipping Policy page.

  • If the tracking shows your order was delivered but you did not receive it, please do the following first:

    • Look for a notice of attempted delivery.
    • Look around the delivery location for your package. Please note, sometimes couriers will leave small parcels in discrete locations around the house, back door, or in mailboxes.
    • Please check with everyone at the shipping address in case they received the parcel. In some rare cases, packages may be delivered to a neighbor.
    • If you have a community mailbox, please check the larger compartment in case a key was left.
    • Wait 48 hours; in rare cases, the tracking may say delivered up to 48 hours before arrival.

    If you purchased Extend Shipping Protection, please file a claim here.

    If you have completed all the above steps, have not purchased Extend shipping protection, and are still unable to find the package, please provide the following information.

  • Please check the tracking link for the most up-to-date delivery information. This is available in your tracking email, by logging into your account, or by using the Track My Order feature on our website.

    It is important to monitor tracking updates — this helps catch delivery issues early.

    Extend Shipping Protection

    If you purchased Extend Shipping Protection, please file a claim here.

    Delays
    Couriers scan packages at dispatch, sometimes not again until delivery. This can mean days with no updates, even though your order is still moving. We understand delays are frustrating, but requesting an investigation does not speed up delivery.

    What to do:

    • Please wait 3 business days past your estimated delivery date before contacting us.
    • If your package has not arrived after this time, we will assist by opening an investigation.

     Courier Hold Times

    • Purolator: Holds packages for 5 business days at their counters.
    • Canada Post: Holds packages for 10 business days at their locations.

    FortNine does not provide customer phone numbers to Purolator for security reasons, so they will not call with delivery details.

    Need Help?

    Only FortNine can update delivery details with the courier. If there are any necessary updates required to obtain your package, please contact us below, and we’ll be happy to assist. 

    • MY PACKAGE WAS RETURNED TO FORTNINE - expand for more details 

    • Packages with incorrect or missing address information, or those not picked up within the hold period, will be returned to FortNine and processed as a standard return. Return fees may apply.

      • Please allow 1–2 weeks for processing once the package is back at FortNine.
      • A confirmation email is sent when your return is complete.
      • If you still want the item, a new order must be placed. Returned packages cannot be re-shipped.
    • End expand box 

    • If you purchased Extend Shipping Protection, please file a claim here.

      Otherwise, to start a claim, we will need photos showing the damage to the packaging as well as any damage to the contents. Please retain all damaged packaging and contents until the claim is finalized, and provide the following information.

    • We accept CAD and we only ship within Canada. 

      Here's how our payment process works:

      Credit Card

      • When you place your order: We do an authorization, which simply puts a "hold" on the funds. No money is taken from your account at this time.
      • When your order ships: That's when we charge your card for the actual items being sent. The "hold" is released, and the real charge goes through.

      This process ensures you're only charged for the items that are shipped, which may differ from your original order if changes occur (such as items being added or canceled).

      Debit Card

      • When you place your order: We authorize the payment, but no funds are transferred to us yet. However, because this is a Visa Debit, your bank immediately removes the funds from your account, which will appear on your statement as a charge.
      • When your order ships: We process the actual charge for the items being shipped. This may show up as a second charge on your statement.

      Afterward, your bank will release the original authorization. This might show as a refund or simply disappear from your statement, depending on your bank’s process.

      Important: It may take up to 5 business days for the changes to show up on your statement.

      Sezzle

      You are charged for the first installment when the order is placed. If you selected split payments, the remaining amount is spread out over equal installments (typically three installments), each installment two weeks apart. For more details, click here.

      If you have other questions about payment, please consult our FAQ page first.

    • You can return new and unused items within 30 days of delivery for a refund. Items must be returned in their original product packaging, including all literature/documentation and original tags.

      There are no restocking fees on product returns that meet the above conditions.

      We do NOT do exchanges. Instead, please place a new order for the new merchandise that you would like and return the items that you don't want using our regular return process.

      Once the return is received, a refund will be issued on the original method of payment.

      To start your return process or to view our full return policy, please visit our easy returns section.

      If there is an issue with an item that you just received, please provide the necessary information by completing this form.

    • If you would like to know when your return will be processed, please note that couriers require 2-7 days (depending on your location) to deliver your package to our facilities.

      Please allow approximately 1-2 weeks for us to process your return once it arrives at our warehouse. Returns for warranty, damage, or defects may take longer. We will email you a confirmation of your refund once it has been processed.

      Important: Refunds will be issued to the original payment method. Please allow up to 1 week for the refund to show up on your statement.

      In the event that a payment method cannot be refunded, your refund will be issued in the form of an in-store credit. 

      If you still have any questions, please provide the following information.

    • Before you start your warranty claim with us, please note that:

      • Only items purchased from fortnine.ca will be processed.
      • Only one (1) item per submission will be processed.
      • Fortnine.ca is only the facilitator in the warranty process and cannot influence the manufacturer's decision.
      • The claim outcome is at the sole discretion of the manufacturer.
      • Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
      • We will assist our customers with these claims. We ask that customers be patient as sometimes this process can take longer than any of us would like.
      • Some manufacturers may request additional information upon completion of this form.
      • Some manufacturers handle warranty claims directly. If that is the case, our team will provide you with the relevant information on how to process your claim.

    • Price match requests are reviewed on a case-by-case basis and require all necessary information. Responses typically take 1–2 business days.

      We consider price matches for Canadian online competitors, provided the product is in stock, and the retailer is an authorized seller.

      We do not price match:

      • Motorcycle tires
      • One-time or limited-time sales (e.g., weekly discounts)
      • Sitewide coupons or discounts (e.g., "10% off with this code")
      • "No tax" sales
      • Auction sites or third-party sellers (e.g., eBay, Craigslist, Kijiji)
      • Minimum quantity purchases
      • Boxing Day, Black Friday, or Cyber Monday sales
      • Local retailers or dealers (online only applies)
      • Items listed on our site for less than $50

      Please provide the following information.

    • We are very sorry to hear that you have an issue with the item you received. If the item has been used or installed, please submit a warranty request through this form.


      Otherwise, provide the information below, and one of our agents will reach out to assist you.

    • Please select the appropriate category to ensure your inquiry reaches the correct department for a faster response. Most common questions are addressed within each category, and providing detailed information, including photos, will help expedite the process. Choosing the wrong category may result in delayed response time.

    • To assist you in finding the right product or to answer any questions about a specific item, please fill out the following information.

      Note: Our website displays all items currently available for purchase.

    • If proof of delivery is available for your shipment, it may include a photo of the delivery location.

      To view it:

      • For Canada Post: Click “View Photo” on the tracking page (a Canada Post account may be required).
      • For Purolator: Click “Obtain Proof of Delivery (POD)” and enter your postal code.

    • To start the claim, we require the following photos:

      • A photo showing the exterior packaging (i.e. the box it arrived in). Please make sure any damage is visible in the photo.
      • A photo showing the interior of the packaging (i.e. how the package looks once the box is opened).
      • A photo of the contents, and any damage to the contents.

    • To process your request, please provide us with the following photos:

      • Apparel/ Helmets: A photo of the front and back of the item.
      • Parts/ Accessories: A photo of the complete item.
      • If visible, a photo highlighting the issue.
      • A photo showing the exterior packaging (i.e. the box it arrived in). If applicable, please make sure any damage is visible in the photo.

    • To process your request, please provide us with the following photos:

      • Apparel/ Helmets: A photo of the front and back of the item.
      • Parts/ Accessories: A photo of the complete item.
      • If visible, a photo highlighting the issue.

    • To process your request, please provide us with the following photos:

      • A photo showing everything you received.
      • A photo showing all the packaging and any part numbers on the packaging.
      • A photo showing the exterior packaging (i.e. the box it arrived in). If applicable, please make sure any damage is visible in the photo.

    • To process your request, please provide us with the following photos:

      • A photo of the wrong item.
      • A photo showing all the packaging and any part numbers on the packaging of the wrong item.
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