If a component fitted by a restorer or maintainer doesn't fit properly or fails prematurely, the resulting rectification can impose costs onto the installer far beyond the value of the part that failed – not to mention consequential reputational harm and customer dissatisfaction.
No-one deliberately supplies substandard parts, so the HCVA's 'Action on Parts' programme exists to collect data and initiate constructive dialogue between all parties to investigate feasible improvements as well as their commercial ramifications.
By working together in this way, supplying and installing companies can improve the landscape of parts supply for the benefit of themselves, their fellow professionals, and enthusiasts.
Please supply as much relevant detail as possible to help us identify common issues: