Volunteer End of Year Competency Review
Submit this form to check your score
Name
*
First Name
Last Name
Suffix
Email
example@example.com
1. Once a patient is signed into hospice services, they must remain on services and are not allowed to withdraw or transfer to another hospice program.
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True
False
2. This is the formal term for a written or oral complaint
*
Objection
Grievance
3. This is the failure to provide services necessary to avoid physical or mental harm
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Verbal Abuse
Neglect
4. This is a derogatory remark within hearing of patient or family members
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Neglect
Verbal Abuse
5. Information in electronic, written, or oral form that relates to an individual's past, present, or future health condition is called:
*
P.H.I. - Protected Health Information
P.I.I. - Personally Identifiable Information
6. Which one is NOT an example of protected health information
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Social Security Number
Full Name
Address
Favorite Food
Insurance Number
Vehidle/Lic#
7. Medicare intends for a holistic approach to end of life care. Therefore, Nurses, Hospice Aides, Doctors, Pharmacists, Chaplains, Social workers, and Volunteers must be available for every hospice patient
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True
False
8. Hospice care is intended for what period of time?
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last 3 months of life
last 6 months of life
last year of life
last 2 weeks of life
Calculation
9. What kind of flame is safe for patients on oxygen to have in their home?
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small candle
natural gas
cigarette
none of the above
10. During a visit with a patient, they happen to fall and can't get up by themselves. What should you do?
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Carefully help them up being sure to lift with your legs and not your back
Do not try and lift them at all. Instead, call Horizon Hospice so help can be sent out right away
11. If a volunteer finds themselves in a situation of immediate danger, they should do what first?
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Leave the area if possible and call 911
Remain put and call Horizon Hospice
12. The single most important thing you can do to prevent spreading infection is washing your hands
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True
False
13. Airborne / droplet precautions include cough etiquette. When you cough or sneeze do it into:
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your hand
your elbow
14. In reference to visiting patients, this is when you should be washing your hands or using hand sanitizer
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before patient visits
after patient visits
before and after patient visits
15. In the event of an exposure to potential diseased microorganisms, you should immediately wash the affected area and then contact Horizon Hospice ASAP
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True
False
16. In 1964 the Civil Rights Act made this illegal:
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Verbal Abuse
Sexual Harassment
17. Which of the below statements is NOT something to do if you are a victim of any kind of harassment or abuse?
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Tell the harasser what they did to offend you and tell them to stop
Document in a word document with date and time stamp
Don't make a big deal out of it. It is better to just let it go and move on.
Report it to your supervisor
Total Score
Percentage
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