Individual Client Agreement

a. The program is a 6 month program designed to help online service providers create full time high ticket service based businesses online.

b. Coach will provide the services outlined in detail in the attached Program Outline Addendum. Client confirms he/she has read the Program Outline Addendum, asked Coach any and all necessary questions, and conducted any research necessary to feel he/she understands what is (and isn’t) being provided in the Program. 

a. This Agreement is considered a mutual non-disclosure agreement, meaning both Client and Coach agree not to disclose, reveal, or make use of any confidential information learned by either party during discussions, coaching sessions, calls, emails, or otherwise. Such “Confidential Information” includes, but is not limited to, financial information, coaching strategies, exercises, or other methodologies Client learns as a result of working with Coach, plans or outlines for future programs or packages, information contained in documents or any other original work created by Coach, and any and all other intellectual property (discussed below.) 

b. Client and Coach agree that the responsibility to refrain from disclosing or sharing any and all Confidential Information learned as a result of Client working with Coach shall survive the expiration of this Agreement and Coach’s services. This means Client and Coach both agree to continue to keep Confidential Information private, even after the completion of working with Coach. 

c. Should Client breach this provision and disclose confidential or proprietary information belonging to Coach or another participating in the Program, Client understands additional action may be taken by Coach up to and including legal action. 

a. Client agrees and understands that Coach has created numerous original, creative works in connection with the Program, and agrees that Coach maintains all copyrights and other intellectual property rights in all original or derivative content associated with or included in the Program, whether created prior to working with Client or specifically for Client, including but not limited to: documents, charts, emails, graphs, products, systems, processes, handouts, worksheets, tutorial videos, trade secrets, marketing strategies, Facebook ad strategies, guides, and any other original work created by Coach. Client agrees she may be granted a limited right to use selected materials in the course of his or her own business, but understands that the rights remain with Coach. Nothing in this Agreement shall constitute a transfer of ownership of any Intellectual Property from Coach to Client, nor grant any license to use the information, other than that which is expressly provided throughout the course of the Program. 

b. Client agrees and understands he/she is not to copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or in any way exploit any of the content or intellectual property provided by Coach or obtained through working with Coach, without Coach’s express written consent. If such behavior is discovered or suspected, Coach reserves the right to immediately end your participation in the Program without refund, as well as access to any program or materials you may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law.  

c. Licensee Rights: Coach’s Limited License to Client: Client understands that in purchasing the Program, she/he is gaining access to view all content and information available as part of the Program, as well as any additional information or content shared with him/her by Coach as she sees fit. Client understands this means he/she will have been granted a limited, revocable, non-transferrable license to read and use the information provided for use in his/her business and life, as instructed or allowed by Coach. As a “Licensee,” Client understands and agrees that Client will not:  

i. Copy, edit, distribute, duplicate or steal any information or any Content obtained through Program without written permission by Coach;

ii. Post, distribute, copy, steal or otherwise use any portion of the Program or its content without written permission by Coach, and understand that any such use may constitute infringement, which may give rise to a cause of action against Client.

iii. Share purchased materials, information, content with others who have not purchased them.

iv. Client further acknowledges and understands that any such actions including but not limited to those outlined above will likely constitute infringement and/or theft of our work, and a violation of this Agreement and Canadian Federal laws.

a. If Coach HAS offered Client a payment plan, all information regarding payment schedule is outlined in the attached Payment Plan Addendum. Should Client fail to make timely payments, or if additional payments are not able to be processed, Client understands: (1) the reminder of the Program may be forfeited until payment is made; and (2) Client will owe a five percent (5%) late fee. A payment is to be considered late if not paid within 1 days of the date it is due. Accounts that have not been paid after 30 days will be turned over to collections, and the balance of Client’s account will be come due and payable. If Client’s account is turned over to collections, Client understands and agrees he/she is responsible for any and all fees accrued, in addition to the original account outstanding balance.]

b. Coach reserves the right to cancel or cease working with Client should he/she fail to make additional payments in accordance with the Payment Plan as agreed upon at the beginning of the Program. Should this occur, Client understands she is not entitled to a refund of funds already issues to Coach in exchange for work completed thus far, and it is up to the sole discretion of Coach whether Client is to have continued access to any materials made available to Client during the Program up until payments were missed.

c. Coach reserves the right to cancel or cease working with Client if they feel the client is no longer a good fit for the program due to any reason. The client will either recieve all services paid for or the client will recieve back a prorated amount for the services remaining that have been paid for and the payment plan will be terminated. This decision is up to the coach.

1. Working Hours & Time Off
Our team works remotely and across time zones. Every consultant will clearly communicate their working hours and availability to you. You are absolutely welcome to send messages at any time that’s convenient for you. However, you may not expect or demand responses outside of their communicated working hours.
We actively encourage our team to take time off for holidays, weekends and mental health. This means there will be times when 1:1 calls, Slack responses, or group calls are paused. These breaks are part of maintaining a sustainable, high-quality service.

2. Channels of Communication
We communicate only within our approved platforms: Slack and our private Facebook group. Do not contact team members via personal social media (DMs), Messenger, text message, or personal email.

3. Respectful Conduct
We have a zero-tolerance policy for abusive, disrespectful, or inappropriate communication toward any member of our team. This includes, but is not limited to:
Use of aggressive or profane language
Sarcastic or demeaning messages that create a hostile tone
Repeated messages or pressure outside working hours
Undermining, criticizing, or personally attacking ANY individual on our team

4. Escalation & Contract Termination
Any behaviour deemed disrespectful, harassing, or otherwise inappropriate will be escalated immediately to company leadership. We reserve the right to terminate this agreement at any time, without refund, should a client violate these terms.
We work hard to create a collaborative, respectful space. We treat our clients with care and high standards, and we expect the same in return.

a. Client agrees at all times to defend, fully indemnify and hold Coach and any affiliates, agents, team members or other party associated with Coach harmless from any causes of action, damages, losses, costs, expenses incurred as a result of Client’s use of Program, as well as any third-party claims of any kind (including attorney’s fees) arising from his/her actions as a direct or indirect result of Client’s participation in Program. Should Coach be required to defend herself in any action directly or indirectly involving Client, or an action where we decide Client’s participation or assistance would benefit Coach’s defense, Client agrees to participate and provide any evidence, documents, testimony, or other information deemed useful by Coach, free of charge. 

a. Client understands and agrees that he/she is voluntarily choosing to enroll in the Program and is solely responsible for any outcomes or results. While Coach believes in her services and that the Program is able to help many people, Client acknowledges and agrees that Coaches Creating Impact Inc. is not responsible nor liable to Client should Client sustain any injuries, incur harm, or encounter any negative ramifications. Client agrees that he/she is fully responsible for his/her health and well-being, including participation in Program and any results therein. 

a. Client agrees and understands that Coach cannot guarantee any specific results, outcomes, or changes to Client’s current situation, and will hold Coach harmless if he or she does not experience the desired results. Client is entering into this agreement voluntarily and of his or her own free will, and readily understands that he or she may or may not experience results desired, or achieved by other clients of Coach.

b. Client understands that all services provided by Coach in connection with the Program being purchased are provided on an “as is” basis, meaning it is without any guarantees, representations, or warranties, including but not limited to warranties relating to quality, non-infringement, fitness for a particular purpose, merchantability, or expectation or course of performance. Client is choosing to purchase this Program and work with Coach on a purely voluntary basis and does not hold Coach responsible should Client become dissatisfied with any portion of the Program. 

c. Client agrees that he/she does not have a cause of action, legal remedy, and is not entitled to a refund should he/she not achieve the results desired following completion of his or her work with Coach, as long as Coach delivers the Program as described in Paragraph 1 above, or similar substitutes, upon additional agreement by Coach and Client. 

d. Earnings Disclaimer: Coach also does not make any guarantees or assurances regarding a particular financial outcome based on use of Program, nor is Coach responsible for Client earnings, or any increase or decrease in finances based upon information within Program. Any information or testimonials regarding past or current clients’ participation in programs, or working with Coach contained on Website or in sales material that contain financial information are individual, and results may vary. 

a. Should a dispute arise between Coach and Client, the parties agree to attempt to resolve by good-faith negotiations and discussions. (Client agrees that failure to see results is not a basis for a “dispute” and agrees he or she does not hold Coach responsible for any specific results, or those results which have been achieved by other clients of Coach.) If unable to reach a resolution informally, Client and Coach agree that all disputes will be completed in Canmore, Alberta, Canada within a reasonable amount of time. Client and Coach agree to participate in the arbitration process in good faith and in a manner that will effectively and efficiently resolve the dispute at hand, including the exchange of any materials, documents, or information. The decision made by the arbitrator is to be final and binding on both parties, and is not to be appealed or otherwise set aside. It is to be enforceable in any court of proper jurisdiction as a judgement of law or decree. 

a. This Agreement shall be governed by and under control of the laws of Alberta regardless of conflict of law principles, and regardless of location of Client. Client understands this and agrees that the laws of Alberta are to be applicable here. 

Signing this agreement gives coach the right to use call recordings and screenshots of communication between coach and client for social media content purposes.

a. This agreement is not to be altered, amended, changed, extended, or considered waived without execution of an additional addendum signed by both Client and Coach, or a party authorized to sign on behalf of either party. 

Client and Coach agree this Agreement constitutes the entire agreement between Coach and Client, taking place of and superseding any and all prior agreements, discussions, correspondence, or proposals between parties. Client understands that if a portion of the Program or an expectation is not included in this Agreement, it does not apply and is not included within the Program. Client has taken any necessary measures to discuss further and have any questions answered by Coach or Coach’s team, and is in full agreement with the terms outlined herein.

At times the coach who began to work with a client may not be able to continue.  If that is the case Coaches Creating Impact Inc. will either assign a new coach or in the event there is no coach availability the contract will be voided.  This will be at the discretion of Coaches Creating Impact Inc.

When starting a coaching business or continuing to grow one, there are both legal and ethical responsibilities as a coach that you must be intentional about upholding.  We as business coaches are not the professionals when it comes to the legalities behind your specific niche and industry.  This is your responsibility to be aware of as the coach.  Not our responsibility as your business coaches.  Always ensure your business is legal and compliant to your industry.

We require a minimum of 48 hours' notice for any cancellation or rescheduling of calls. Please communicate these changes directly with your coach via Slack. Our coaches’ schedules fill quickly, and rescheduled calls may need to be set one to two weeks in advance.

We understand that unexpected events occur; therefore, within your 6-month contract, you are allowed 2 grace cancellations that can be made within the 48-hour window for emergencies. Please note that all calls must be scheduled and completed within the 6-month contract period, as extensions are not permitted.  No refunds will be permitted.

Clients are expected to attend all scheduled calls on time. If a client fails to show up within 15 minutes of their scheduled start time, the session will be considered a canceled call and will be counted as one of the two grace calls allowed during their 6-month program. No reschedules or makeups will be granted for missed calls beyond the allotted grace calls.

Coach: Coaches Creating Impact Inc.

Addendums: Program Outline

1. Full Access to Membership Site for the duration of the program
2. Slack Access To The Coach 

• Modules: Coach will make available modules, to be released once intake survey is completed and contract is signed. These Modules are intended to release proprietary information created by Coach for personal benefit of Client. Client agrees and understands that he/she is not to share, copy, distribute, or otherwise use (other than that which is expressly allowed) the information provided to her as a result of her participation in the program.

Name: Reuben Driedger