REFUND POLICY
(written on your signed letter of offer acceptance.)
In the unlikely event of default by ZOI Education, such situations are covered by the provisions of the ESOS Act 2000, the ESOS Regulations 2001 and Tuition Protection Services (TPS).
In the circumstances of provider default where the refund option is chosen by the student, ZOI Education must refund the student all courses fees (this includes tuition fees any other applicable fees).The refund will be paid to students within 14 days of the default day.
Situations where a provider default may occur include:
The course does not start on the agreed starting date which is notified in the Letter of Offer. The course stops being provided after it starts and before it is completed.
The course is not provided fully to the student because the school has a sanction imposed by a government regulator.
However, if the student agrees to accept and alternative (replacement) course or part of a course, to be provided to the student at the school’s expense, then the school is relieved of its liability to make the payment. The student must advise the school in writing whether they agree to the alternative arrangement.
1. Refund conditions will be reflected on the start date of the first course and will not apply to subsequent courses.
2. Refund will not be directly transferred to other provide due to the changing provider.
3. Any unused tuition fees will not be directly transferred to other persons.
► Tuition fees will not be refunded under the following circumstances:
A student whose enrolment is terminated for failure to comply with ZOI Education policies and procedures and the requirements of their Student Visa by DoHA.
The student does not commence (i.e. Does not arrive, or has not arranged with ZOI Education for a later start due to health or compassionate reasons).
If student has not complied with the rules and regulations set by the Australian Government and has their visa cancelled or refused by the relevant authority, their fees will not be refunded, this might include provision of fraudulent documents.
Requests for refund must be completed with written letter or forms to the Managing Director with documented evidence of the reason for withdrawal. Eligible refunds will be refunded within 28 business working days (Except Visa Refusal Case) of receipt of the claim.
A documented administrative fee of $300 will be charged for processing all refunds relating to Tuition Fees.
The refund application administration fee does not apply to refund request for all other fees, for example enrolment fee, text book fee and Homestay and Airport Pickup fees.
The $300 refund application administration fee is not refundable.
All refunds will include a statement explaining how the refund amount was calculated. For students under 18 years of age, all refunds will be paid to their parents or legal guardian.
This refund policy does not remove students’ rights to take further action under the Australian Consumer Protection Laws.
► Responsibilities of ZOI Education:
All staffs at ZOI Education are responsible for referring all initial enquiries regarding fees, charges and refunds to the Students Service Manager.
The Students Service Manager is responsible for processing all documents related to students’ refund applications and passing them to the Managing Director.
The Managing Director is responsible for approving or declining all refund applications.