In the event the primary form of payment is declined, we require a secondary card on file to be charged for the amount of the invoices accrued during the agreed upon billing schedule in the rescue contract registration form.
Additionally if non-payment occurs, the provision of services and the release of records may be suspended, withheld or delayed until the account is brought current or other satisfactory arrangements are made with an authorized representative of Knoll Animal Hospital within two weeks. During this time communication will be limited to only authorized Knoll Animal Hospital representatives. Knoll Animal Hospital support staff and doctors will not have authorization to discuss the dispute, resulting in delay of resolution and care.
An additional form for credit authorization will need to be returned for this agreement to be valid and will also re-emphasize the above statement.