MANNA's 2024 Partner Agency Survey

MANNA's 2024 Partner Agency Survey
We recommend an agency leader set aside up to 30 minutes to complete this survey. You can save this form and return to it by selecting the "Save" button at the end of the page.

This survey asks MANNA Partner Agencies about your programs, what barriers there may be to serving your community, trends you notice around poverty and food, and suggestions for improvement to products and services offered by MANNA.

Survey results will guide the resources MANNA develops for partner agencies over the next year.

Thank you for your partnership and for taking the time to complete the 2024 Partner Agency Survey.
Agency Name*
Agency Number*
Your MANNA reference number can be found in the top right corner of your ordering homepage.
Your Name*
Your Title or Role with the Agency*
Your Email Address*
example@example.com; we will email you a copy of your responses at this email address.
Feeding Program Type (Select all that Apply)*

Food PantryCommunity MealEmergency ShelterResidential ProgramDaycare (Child or Adult)Senior ProgramRehabilitation ProgramYouth ProgramOther

	Exceeds expectations	Meets expectations	Falls short of expectations	N/A
Telephone interaction with MANNA staff
MANNA staff is knowledgeable and responsive in responding to requests
MANNA Message (Partner Agency Newsletter)
MANNA Partner Agency website
Online Ordering
Lead time on changes that affect your agency
Text messaging system
MANNA Ordering and Delivery Calendars
Frequency of communications
Overall Satisfaction with MANNA interactions

	Exceeds expectations	Meets expectations	Falls short of expectations	N/A
Online Ordering process
Warehouse pick-up process
Delivery service
Billing and payment process
Annual partner agreement renewal process
Courtesy of On-site Warehouse team
Courtesy of Driver team
Support from your Agency Relations Manager (Lucy, Amy, or Kristen)
Online Ordering Support
Quantity of Food Available
Quality of Food Available
Variety of Food Available
Accuracy of orders received

	Not a challenge at all	Somewhat of a challenge	A significant challenge	NA
Facility location
Facility space
Cooler space
Shelving space
Lack of staff or volunteers
Funding
Equipment
Writing grants for funding
Ability to transport or pickup food
Leadership interest
Lack of community support for efforts
Lack of food availability wanted/needed by neighbors
Diminished need in community
More need than we can meet in the community
Increased food cost and inflation

	Decreased	Same as last year	Increase	Have not noticed a trend	Not a population we serve
Need among seniors
Need among families with children
Need among working individuals
Need among people with chronic illness
Need among people with disabilities
Need among communities of color
Need among those experiencing homelessness
Need among immigrant communities

Agency Capacity