Maturity Score Index Survey
MSI is here to guide your IT professional services organization to profitable growth. Take the survey, identify blind spots, and get actionable recommendations that will help you achieve up to 33% higher profit margin (according to the #1 European Profitability and Utilization Report).
Back
Next
Before we start
Share your email with us so we can send you personalized insights. Important: This is a gentlemen's agreement—we won't spam you, add you to any email marketing list, or use your email for anything other than communication-related to the Report and MSI itself.
Email
*
Please enter your work email address to get your MSI.
Phone number
Phone number can be used to make sure that you got your MSI.
Back
Next
How do you typically bill your clients? [single choice]
*
We bill the majority of our projects based on time & material
We bill the majority of our projects based on fixed fee
We sometimes bill our projects on time & material and sometimes on fixed fee
Q1_Value
Back
Next
Do you track your employee’s work time (i.e. the number of hours your employee works during a day or period of time)? [single choice]
*
No, I don’t track work time
Yes, I track only billable work time (i.e. the number of hours your employee works on client projects)
Yes, I track the work time on working days, incl. billable and non-billable work time
Yes, I track the total work time of my employees, incl. sick days, days off, holidays etc.
Q2_Value
Insight1_A
Insight_header1_A
Insight1_B
Insight_header1_B
Insight1_C
Insight_header1_C
Insight1_D
Insight_header1_D
Back
Next
Do you track employee's utilization? [single choice]
*
Yes
No
Q3_Value
Insight2_A
Insight_header2_A
Insight2_B
Insight_header2_B
Back
Next
Which of the below statements best reflects your company’s thinking? [multiple choice - choose at least one answer]
*
We track employee’s utilization to understand who is busy or overworked / who is on the bench / what type of new projects we need in order to keep our employees occupied
We track employee’s utilization and actively work to optimize it
We track employee’s utilization but do not make any decisions based on it
Q4_A_Value
Q4_B_Value
Q4_C_Value
Insight3_A
Insight_header3_A
Insight3_B
Insight_header3_B
Back
Next
Which of the following statements best describes your company/team at the moment (please disregard any plans or changes to be introduced in the future)? [single choice]
*
We calculate employee's utilization as days vs capacity planned
We track employee's utilization as how much of employee's time is being utilized on billable tasks versus non-billable tasks
All the previous ones + we also track utilization as the quality of outputs (time needed to prepare deliverables of high quality)
All the previous ones + we also use utilization to predict future outcomes such as project completion times or worker productivity levels
Q5_Value
Back
Next
Do you track utilization across seniority? [single choice]
*
Yes
No
Q6_Value
Back
Next
What value do you see in tracking employee’s work time? [multiple choice - choose at least one answer]
*
I do not see much value in tracking employee's work time
It allows to calculate value of time & material projects
It allows to track working time records (work time vs capacity)
It allows to optimize productivity (estimated time vs real work time)
It allows to track profitability and utilization of projects and employees and optimize it
Q7_AB_Value
Q7_C_Value
Q7_D_Value
Q7_E_Value
Insight4_A
Insight_header4_A
Insight4_B
Insight_header4_B
Insight4_C
Insight_header4_C
Insight4_D
Insight_header4_D
Insight4_E
Insight_header4_E
Back
Next
Which of the following statements best describes your company/team at the moment (please disregard any plans or changes to be introduced in the future)? [single choice]
*
We track the overall work time, but not per project nor a client
We track the overall work time per client
We track the overall work time per client and project
We track the overall work time per client, project, and task
Q8_Value
Back
Next
Which of the below statements best reflects your company’s thinking and approach to setting KPIs regarding profitability? [multiple choice - choose at least one answer]
*
We set profitability KPIs per project
We set profitability KPIs per person
We set profitability KPIs per team
None of the above
All of the above
Q9_A_Value
Q9_B_Value
Q9_C_Value
Q9_D_Value
Q9_E_Value
Insight5_A
Insight_header5_A
Insight5_B
Insight_header5_B
Insight5_C
Insight_header5_C
Back
Next
Which of the below statements best reflects your company’s thinking and approach to setting KPIs regarding utilization? [multiple choice - choose at least one answer]
*
We set utilization KPIs per team
We set utilization KPIs per person
We set utilization KPIs per person depending on their seniority
None of the above
All of the above
Q10_A_Value
Q10_B_Value
Q10_C_Value
Q10_D_Value
Q10_E_Value
Insight6_A
Insight_header6_A
Insight6_B
Insight_header6_B
Insight6_C
Insight_header6_C
Back
Next
Which of the following statements best describes your company/team at the moment (please disregard any plans or changes to be introduced in thefuture)? [single choice]
*
We do not calculate project margins
We calculate project margin by subtracting the project's total costs from its total revenue
We calculate project margin by calculating the project's contribution margin, which is the amount of revenue left over after subtracting the variable costs associated with producing the project
We calculate project margin by calculating the project's net margin, which is the difference between the project's revenue and all of its costs, both direct and indirect
Q11_Value
Back
Next
Which of the below performance criteria do you track in your company/team at the moment (please disregard any plans or changes to be introduced in the future)? [multiple choice - choose at least one answer]
*
Profitability of each client
Profitability of each project
Profitability of each employee
Utilization of each employee
Ratio of junior to senior employees on a project
None of the above
Q12_A_Value
Q12_B_Value
Q12_C_Value
Q12_D_Value
Q12_E_Value
Q12_F_Value
Back
Next
Which of the below statements best reflect your company’s thinking and approach to using data to forecast long-term (3 months +) utilization for projects? [single choice]
*
We do not forecast neither long-term nor short-term utilization of our employees
We forecast only short-term utilization based on current tasks
We forecast long-term utilization based on employees' contracts, skills, cost rates, planned time-off, and public holidays
We forecast long-term utilization taking into account indicators from the previous point as well as based on various scenarios (e.g. soft booking for confirmed projects, or not yet confirmed / tentative projects, etc.)
Q13_Value
Insight7_A
Insight_header7_A
Insight7_B
Insight_header7_B
Insight7_C
Insight_header7_C
Insight7_D
Insight_header7_D
Back
Next
Which of the below statements best reflects your company’s thinking and approach to managing bench pool (i.e. employees who are available to take on new work)? [single choice]
*
It's impossible to predict and manage bench pool so we do not do it
It should be done reactively - when the bench is too big, it's time to search for new projects
It should be done proactively based on resource planning process (recurring meetings gathering all stakeholders, i.e. PMs, Sales, etc.) to establish workload for a specific projects and priorities
It should be done proactively based on resource planning process and spreadsheets with people long-term workload
It should be done proactively based on resource planning process, historical data, and with help of dedicated tools and statistical models showing forecasts
Q14_Value
Insight8_A
Insight_header8_A
Insight8_B
Insight_header8_B
Insight8_C
Insight_header8_C
Insight8_D
Insight_header8_D
Insight8_E
Insight_header8_E
Back
Next
Which of the following statements best describe your company’s approach towards scheduling work: [multiple choice - choose at least one answer]
*
People get allocated to projects on ad-hoc basis
People get allocated to projects at least a few weeks before they get started
People get allocated to certain projects based on their skills
People get allocated to certain projects based on their seniority
We try to keep the same seniors-to-juniors ratio across different project
Q15_A_Value
Q15_B_Value
Q15_C_Value
Q15_D_Value
Q15_E_Value
Insight9_A
Insight_header9_A
Insight9_B
Insight_header9_B
Insight9_C
Insight_header9_C
Back
Next
What is your company’s current approach towards soft booking capacity for projects that are in the final contracting stages but not yet confirmed? [multiple choice - choose at least one answer]
*
Soft booking capacity shouldn't be done for possible future projects
Soft booking should only be done for confirmed projects
Soft booking should be based on spreadsheets or availability communicated verbally
Soft booking should be done with help of integrated project management software
Soft booking should be done using predictive capacity planning, which allows to address potential bottlenecks before they happen
Q16_A_Value
Q16_B_Value
Q16_C_Value
Q16_D_Value
Q16_E_Value
Insight10_A
Insight_header10_A
Insight10_B
Insight_header10_B
Insight10_C
Insight_header10_C
Insight10_D
Insight_header10_D
Back
Next
Which of the below statements best reflects your company’s thinking and approach to creating scenarios for future projects (i.e. if project X gets confirmed, profitability will be Y)? [single choice]
*
It's not worth it, it's too unpredictable
It's only a guess, but estimates might be useful
It's useful and allows to predict profits and manage sales pipeline
It's useful and allows to manage sales as well as capacity and possible recruitments
It's crucial for managing the whole organization
Q17_Value
Insight11_A
Insight_header11_A
Insight11_B
Insight_header11_B
Insight11_C
Insight_header11_C
Insight11_D
Insight_header11_D
Insight11_E
Insight_header11_E
Back
Next
Which of the following statements best describes your company/team at the moment (please disregard any plans or changes to be introduced in the future)? [single choice]
*
We do not track how the utilization links to profitability
Tracking how your utilization links to profitability is difficult, so we use a guesstimate
We track how utilization links to profitability with multiple tools to achieve the needed depth
We track how utilization links to profitability in a single spreadsheet
We track how utilization links to profitability via one, dedicated tool / BI
Q18_Value
Insight12_A
Insight_header12_A
Insight12_B
Insight_header12_B
Insight12_C
Insight_header12_C
Insight12_D
Insight_header12_D
Back
Next
Think about ways of reporting employees’ utilization and projects’ profitability in your company/team. Please mark who in your company has access to data about employee’s utilization and how they can access the data
*
Report in a real-time updating dashboard
Report in a spreadsheet / different tools updated periodically
No access to reports / no reports
C-level executives
Accounting
Managers
Leaders / PMs
The rest
Q19_Value
Insight13_A
Insight_header13_A
Insight13_B
Insight_header13_B
Insight13_C
Insight_header13_C
Back
Next
Which dimensions does your company/team track profitability across: [multiple choice - choose at least one answer]
*
Whole company
Team
Project
Client
Individual employee
None of the above
All of the above
Q20_A_Value
Q20_B_Value
Q20_C_Value
Q20_D_Value
Q20_E_Value
Q20_F_Value
Q20_G_Value
Back
Next
Which of the below statements best reflects your company’s thinking and approach to forecasting profitability of people and projects? [single choice]
We do not forecast because it is impossible to do it right
We forecast profitability per project
We forecast profitability per employee
We forecast profitability per project and per employee taking part in it
We forecast profitability per project and per employee taking part in it, taking into account also all the overhead costs
Q21_Value
Insight14_A
Insight_header14_A
Insight14_B
Insight_header14_B
Insight14_C
Insight_header14_C
Insight14_D
Insight_header14_D
Insight14_E
Insight_header14_E
Back
Next
Which of the utilization and project profitability reports listed below is the most important for your company? [multiple choice - choose at least one answer]
*
Resource utilization along with the availability report
Project profitability report
Resource profitability report
Project utilization report
Project resource allocation / workload report
None of the above
Q22_A_Value
Q22_B_Value
Q22_C_Value
Q22_D_Value
Q22_E_Value
Q22_F_Value
Insight15_A
Insight_header15_A
Insight15_B
Insight_header15_B
Insight15_C
Insight_header15_C
Insight15_D
Insight_header15_D
Insight15_E
Insight_header15_E
Insight15_F
Insight_header15_F
Calculation
OSI Level
% companies
do_not_delete
field created for logical needs - DO NOT DELETE!
do_not_delete2
field created for logical needs - DO NOT DELETE!
Back
Next
Ready to find out your organization's Maturity Score Index level?
Generate MSI
Should be Empty: