14. Email and Text Usage. By providing an email address where requested in Appendix B, You authorize the Practice and its staff to communicate with You by email regarding the Patient’s “protected health information” (PHI).(1) Likewise, in providing a cell phone number where indicated in Appendix B and checking the “YES” box on the corresponding consent question, You agree to participate in text message communication containing PHI through the cell number provided. You further acknowledge that:
(a) Email and text message are not necessarily secure methods of sending or receiving PHI, and there is always a possibility that a third party may gain access;
(b) Email and text messaging are not appropriate means of communication in an emergency, for dealing with time-sensitive issues, or for disclosing sensitive information. In an emergency or a situation which could reasonably be expected to develop into an emergency, You understand and agree to call 911 or go to the nearest emergency room, and follow the directions of emergency personnel.
15. Dispute Resolution. Each party agrees to refrain from making any inaccurate or untrue disparaging statements, oral, written, or electronic, about the other. We strive to deliver only the best of personalized patient care to every Member, but occasionally misunderstandings arise. We welcome sincere and open dialogue with our Members, especially if we fail to meet expectations, and We are committed to resolving all of Your concerns.
Therefore, if You are ever dissatisfied with, or have concerns about, any staff member, service, treatment, or experience arising from Your child’s membership in this Practice, both You and the Practice agree to refrain from making, posting or causing to be posted on the internet or any social media, any untrue, inaccurate, disparaging comments about the other. Rather, the Parties agree to engage in the following process:
a) You shall first discuss any complaints concerns or issues with Dr. Hughes;
b) Dr. Hughes shall respond to each issue and complaint;
c) If, after such response, You remain dissatisfied, the Parties shall enter into discussion and attempt to reach a mutually acceptable solution.
(1) As that term is defined in the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and its implementing regulations.