We hope you're more than happy with your purchase from BZ. However, if for any reason you're not satisfied with your item(s), as long as they are unused and still in original retail packaging with any tags still attached, send them straight back to us and we'll exchange or refund as soon as possible. You have 14 days to notify us, plus another 14 days to return your item(s). We aim to process exchanges & refunds within 3 working days of receiving your returned item. We will then contact you to take payment of shipping for replacement items plus any differences in price of the items. If the item you've requested for an exchange is out of stock we'll contact you to discuss either alternatives or a refund. Depending on payment method, it may take a further 3-5 days for the refund to show in your account. Please note, that because of their perishable nature, we cannot accept returns/exchanges on paintballs.
Returning Your Item(s) To Us
You can use your courier of choice to return the item(s) to us at the following address: BZ Paintball, Returns Dept, 47 Earlsway, Thornaby, Stockton-on-Tees, TS17 9JU. However, please note, you must not send Co2/HPA Tanks with Royal Mail, as they will seize and destroy them.
Make sure to package your items well, protecting them and concealing their contents, i.e. don't send a RIF back to us just by putting a label on the retail packaging.
PLEASE MAKE SURE YOU INCLUDE YOUR ORIGINAL PACKING NOTE IN THE RETURN SO WE CAN IDENTIFY YOUR ORDER