Business Travel Accessibility Questionnaire

Business Travel Accessibility - Industry Questionnaire
Accessibility impacts a large and diverse portion of the workforce. Business travel managers and suppliers are increasingly under pressure to address accessibility, but there is no comprehensive guidance to support this transition.

The GBTA Foundation, in collaboration with the GBTA DEI Committee and supported by Accessio Travel Consulting, is committed to guide and engage travel managers and suppliers in implementing policies and practices for accessible business travel, starting by identifying minimum standards and industry best practices in a comprehensive toolkit. We need your help to achieve this goal.

Please take a few minutes to complete this short survey by February 16. Your responses will be used to inform the scope and content of the GBTA Foundation's Accessibility Toolkit, and individual responses will not be shared externally without permission.

If you have questions about this survey or GBTA Foundation's Accessibility initiative, please reach out to Kelsey Frenkiel at kfrenkiel@gbta.org. Thank you for supporting the goal of achieving seamless business travel for all!
1. Which segment of the travel industry do you belong to?*

HospitalityAir transportationGround transportationConvention/conference managementTravel management companiesIn-house travel management or procurementHR/Legal/DEIBooking software and platformsTravel technology companiesOther
2. How do you best describe your position in the company?*

Entry or junior level positionMid-level managementManagement positionExecutive positionOther
3. In your work, how frequently do you face or address traveler accessibility issues?*

1

2

3

4

5

1 is Never, 5 is Often
4. What are the main accessibility challenges of your travelers? Check all that apply.*

MobilityVisualHearingNeurodiversityDon't knowOther
5. How solid is your personal and/or professional understanding of the challenges facing business travelers with accessibility requirements?*

1

2

3

4

5

1 is No understanding, 5 is Very solid understanding
6. How would you assess your company’s commitment to address the challenges of accessibility in business travel?*

1

2

3

4

5

1 is Not committed, 5 is Very committed
7. If applicable, what do you feel your company/program is doing well in regards to traveler accessibility?*

Traveler communications and supportStoring accessibility information in traveler profilesAccessibility information available in booking toolsCoordination with suppliersDuty of care/disruption managementBooking processAccessible facilities and servicesNoneOther
8. Please describe your programs or policies to address accessibility in the areas above, or otherwise if applicable.
9. In your own words, where do you go to get information and guidelines on addressing travel accessibility issues?*
10. Generally speaking, the GBTA Accessibility Toolkit will be a guide to manage accessible travel programs and improve the delivery of business travel services. As a travel professional, what would you like to see in this toolkit? Check all that applies.*

The current regulatory landscape and future trendsTravel policies and duty of care managementProcurement and supplier managementCommunication and use of technologySupporting the delivery of services from the supplier landscapeBest practice case studies
11. If you have other suggestions as to what to include in the toolkit, please specify.
12. Full Name (Optional)

First NameLast Name
13. E-mail (Optional)
example@example.com
Should be Empty:

Business Travel Accessibility - Industry Questionnaire