Outlaw Coatings seeks to provide the best automotive service experience. We would like to take this opportunity to thank you for choosing our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our automotive services.

By scheduling any service with Outlaw Coatings, LLC you hereby agree to all terms listed in this document. It is solely your responsibility to read this agreement entirely.

 

DROP OFF & MOBILE TERMS OF SERVICE:

We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered. We reserve the right to terminate service at any given time for any reason.

If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.

We require payment to be made in full on the day of the scheduled service.  If the customer is not present, they can leave payment in cash or we will send an invoice via email that must be paid in full upon receipt. Failure to pay in full on the same day will result in a 5% late charge accrued each day if left unpaid.

We require a 24-hour notice to cancel any booking/service.  Failure to do so will result in forfeiture of the deposit paid.

We reserve the right to charge up to one half (50%) of the scheduled service if cancelled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service. 

We reserve the right to charge a non-refundable retainer if the customer has cancelled and rescheduled multiple times.

We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

We reserve the right to alter a booking or move a booking in accordance with weather conditions and/or equipment failure without penalty to the company. Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances. We will contact you on the day of the appointment if we are running late or ahead of schedule.

The Customer assumes all responsibility for any and all existing damage on the vehicle. The vehicle owner will ensure that the vehicle is in good operating order prior to us taking possession of the vehicle. Any service charges or fees related to the mechanical or electrical failure of the vehicle will solely be the responsibility of the customer. The customer will ensure that all of the vehicle indicator lights, lamps, and bulbs are in working order.

If a mobile service is provided, we come to you expecting to have the following: An ample amount of space to perform our service, permission to be on-premises if you are not the owner and a safe location as well as safe conditions to complete the services. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee.

For your safety, please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working, please make sure to get our attention from a distance. We try to pay attention to our surroundings, but we just don’t want you to get hurt by tripping over hoses, cords and other hazards.

The vehicle must contain enough fuel or electric charge to complete the pickup and return trip and it is the customers responsibility to ensure that the vehicle has enough fuel and battery charge for the trip. If fuel needs to be added to the vehicle or the vehicle needs to be charged, the customer will be billed for the fuel or charging that has been put into the vehicle in addition to a $20 surcharge. Any and all toll-road fees for both the return and pick up trip will be the responsibility of the customer. 

The vehicle must be compliant with all registration and insurance guidelines according to the vehicle's state of registration.

Outlaw Coatings, LLC works with different electric vehicles on a consistent basis. However, there are always new software upgrades and design changes that may not be installed on your vehicle. Please note that it is your responsibility to ensure that your vehicle has the necessary recalls and software changes addressed.

VEHICLE TERMS OF SERVICE:

The condition of your vehicle will directly impact the final outcome of the services performed. Even new vehicles have imperfections and flaws that can affect the results of window tinting, paint correction, ceramic coating installation, and Paint Protection Film (PPF) installation. We aim for perfection in everything we do, but perfection does not exist for any human or vehicle. Every service we perform will meet and/or exceed industry standards.

We are not a high volume based shop, we are a high quality shop. We take pride in our work, and that results in taking time to ensure every service is thoroughly performed. We aim to have your vehicle back to you as soon as we can, but we will not rush and cut corners that will devalue our services and the results we provide.

Any verbal requests or orders by the customer will be notated, but in the absence of supportive documentation, Outlaw Coatings will not be responsible for verbal mistakes. EVERYTHING MUST BE IN WRITING; Outlaw Coatings, LLC will not accept responsibility for verbal inaccuracies by the customer. We make every effort to quote a job accurately; but in the event of unforeseen circumstances or costs, we will notify you if there will need to be cost adjustment or if delays will result.

The customer agrees to make full payment prior to the release of the products or vehicle. Any invoice that is not paid at the time of order or delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the product or vehicle you are accepting the job as complete and that the services performed are satisfactory. You are responsible for inspecting the product and/or vehicle upon receipt. Customers shall identify to Outlaw Coatings, LLC in writing any dispute concerning an invoice within 3 days of the date of the invoice. If disputes are not identified in writing within the three-day time frame the customer has accepted the job and the invoice. Customers must contact Outlaw Coatings, LLC for any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.

The customer or assigned agent completing the Terms and Conditions of Service agrees that they are the responsible party for payment of services requested and performed. The customer or assigned agent agrees to make full payment prior to the vehicle being released and agrees to be responsible for all collection fees including attorney fees and court costs for any unpaid balances.

WE DO NOT ACCEPT CHECKS unless they are paid via certified funds and are pre-approved in writing by Outlaw Coatings, LLC. A fee of $35.00 will be charged for any returned checks, in addition to the amount due.

Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting the job or vehicle that modifications need to be made, we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed.

Any requested changes to the approved description of services need to be in writing and any additional charges incurred will be charged accordingly. Customers will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.

Please remove all personal belongings, money, and other items from the vehicle prior to any type of service. Outlaw Coatings, LLC is not liable for any missing, lost, or damaged personal items that are left in the vehicle. You must remove trash and other debris from your vehicle prior to having it serviced. If personal items and/or trash are left in the way of us performing the requested services, an additional fee will be charged for the labor time to gather the items up, remove them from the vehicle, and replace them into the vehicle after the services have been completed.

If areas such as the center armrest storage or glove compartment are not cleared, we will not clean them due to the customer’s private personal belongings.  

Due to child safety, we will not remove or reinstall car seats under any circumstances. These seats need to be removed from the vehicle prior to the service appointment. Should the car seat be left in the vehicle we will do our best to work around the car seat, but cannot promise your total satisfaction.

Dashcams and other recording devices will be unplugged, disconnected, and/or deactivated during the time of the service. Recording will not be allowed inside our premises due to privacy concerns and any trade secrets/techniques that may be used.

Do not enable or leave the vehicle in valet mode as this prevents certain vehicle operations from functioning that prevent us from having access to areas we need to perform the services requested. This especially refers to Tesla vehicles as it will prevent us from being able to open the frunk, trunk, and/or the charging port. Access to these areas are required during the install process.

If your vehicle, especially trucks, has a separate key to open any type of cover, please notify and leave a key with us. If you have a truck with a bedcover on it that is locked, this can prevent us from accessing the roof and/or the rear glass area.

We reserve the right to charge each vehicle according to its condition and the type of vehicle.

We reserve the right to amend any price during the service should it differ from the original price.

When it comes to windows, we try to be our best. But from time to time and depending on temperature and humidity windows may have streaks. Please allow the car to cool and then take a microfiber towel and wipe them clean. We do apologize for any inconvenience this may cause; this is simply the nature of how window cleaning chemicals work.

Additional fees will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials not previously discussed or disclosed. 

Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult you on what can and cannot be done in regard to your vehicle’s interior.

Odors cannot be removed by cleaning alone. They must be treated with ozone treatment and may require attention from a specialist.

We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.  If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Water spots (also referred to as mineral deposits), bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a prolonged period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without compromising the clear coat, even on NEW vehicles.

Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.

Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend hand washing safely.

UNUSED MATERIALS:

If you have booked, approved, and confirmed service with Outlaw Coatings, LLC that requires supplies to be ordered such as ceramic coatings, paint protection film, window film, vinyl, paint, and other custom items - you may be responsible for a materials fee if those items are specially ordered and then not used in your service. Any custom ordered materials for the customer’s job are required to be paid for 100% prior to the ordering of the film before the work will be performed and are non-refundable.

PAINT CORRECTION, POLISHING, & SCRATCH REMOVAL:

Paint correction by its definition is the removal of defects in the paint surface of the vehicle. 

Some scratches may be too deep to remove safely. We will always do our best to minimize them but at the risk of removing too much clear coat, we will always err on the side of caution. It is better to live with a scratch versus taking away too much clear coat. There is only so much clear coat on a vehicle and it can be VERY easy to remove too much material. Once the clear coat is breached and removed, the vehicle panel will need to be repainted. 

The amount of labor your vehicle needs to get it looking its best is different for every vehicle. That is why we can never quote you a flat rate price over the phone or on the internet for paint correction. 

Be advised that some existing paint defects may become more visible after a car has been polished or paint-corrected. These defects may stand out on a larger scale and be more noticeable. We are not responsible for defect magnification. 

One-Pass-Polish: This is a single very quick polishing of the surface, usually to remove light oxidization or minor surface imperfections. This is not a paint correction service.

Paint Enhancement: This is the entry-level paint correction service that we offer. You can expect 25-50% of the surface defects to be removed after this service. This means that deeper imperfections will remain. A newer vehicle is usually a good candidate for this.

One Step Paint Correction: This is a basic paint correction service. This will typically remove 50-75% of minor imperfections in the vehicle paint. The effectiveness of this service is typically measured by how hard or soft a vehicle's clear coat is. This is what most vehicles 2 years or older need that have not been protected and been washed incorrectly. 

Two-Step Paint Correction: This is a full paint correction service; you can typically expect 80-90% defect removal for this service. It consists of a compounding stage AND polishing stage across the whole vehicle. This gives us the ability to remove deeper scratches and imperfections. Be advised, some imperfections may be SO DEEP that they even still cannot be removed with a two-step correction.

Outlaw Coatings, LLC does not offer application of touch up paint services. Touch Up Paint is NOT a fix for proper body work. Touch up paint is designed strictly to mask coloring defects. It will not fill deep scratches, chips or other large paint defects.

All of the services listed here, may still not remove every single defect on your vehicle. The reason we set this expectation is so that you know exactly what you are going to get for your money. It is always our goal to provide you with the most amazing, crystal-clear finish in your paint, but we also need to make sure that we set correct labor rates to ensure the business is able to operate without being in a deficit.

WHEEL REMOVAL SERVICES:

Outlaw Coatings, LLC shall not be held liable for lug nut, stud, threads, axle, brake, tire pressure sensors, ABS sensors, speed sensors, suspension components or other component failures.

There is always an inherent risk that a lug nut will strip or cross-thread during the removal or reinstallation of a wheel. There is also a possibility that the wheel studs will strip, cross-thread or snap off/break during the removal and reinstallation of a wheel. The customer will be responsible for the repair of these specific items if they fail during a detailing service provided by Outlaw Coatings, LLC. This is simply a "assume at risk" item that can break at any time, for any reason. 

Wheel lug nuts will be torqued to OEM specifications. You must return to an automotive repair facility after 50 miles to ensure that your wheel lug nuts are retorqued to OEM specifications, as they may or may not work themselves loose during a short period of time after a vehicle wheel has been reinstalled.

CERAMIC COATING MAINTENANCE & CARE INSTRUCTIONS:

Curing time is seven (7) days depending on environmental conditions such as humidity and temperature. During this time, do not wash the vehicle.

The coating will protect your clear coat from water spots, but it can still get water spots if not cared for properly. The ceramic coating is designed to be a sacrificial layer to take the damage instead of your clear coat. Avoid parking under a shedding tree. Do not allow bird droppings, sap or pollen to sit on the car and bake in the sun. If you notice that your car gets water spots, bird droppings, or tree sap, immediately remove it following our care instructions. Keep in mind to be gentle when working on the paint.

Ceramic Coatings are slick and hydrophobic, this means most things will easily be cleaned off by the ceramic coating's self-cleaning effect. Minimizing rubbing, especially with a dry towel on the coating to ensure its longevity. Dry bird droppings, bugs and tree sap can be dissolved using alcohol type solvents and wiped off with a damp microfiber towel.

For best results the car should be washed on a bi-weekly basis to avoid excessive contamination build-up. Use only recommended mild soaps. Avoid high volume brush style car washes, and high PH detergent style cleaners. Avoid washing in direct sunlight to minimize streaking and water spotting. Wash from the top down, front to back leaving the dirtiest sections last to avoid cross-contamination. Always wash in straight lines, not circular swirling motions. Use separate soap and sponge/mitt/towel for wheels to prevent cross-contamination.

If using a self-serve car wash select the high-pressure soap. Soap the car down, never use the provided brushes especially on the paint. Rinse the vehicle off with the high-pressure rinse.
Dry with clean microfiber towels. Use no other setting on the car! NEVER USE THE FOAMING BRUSH!

Always dry completely and never leave to “air” dry. Tap water contains minerals that leave deposits creating water spots. Only use quality microfiber towels for best results and avoid aggressively wiping, allowing the material to absorb the water. The use of a blower can aid in drying as well.

Never use aggressive products to polish the coating or remove surface contamination. Never use excessive force to remove spots. Bird droppings, tar, sap, etc. should be removed as soon as possible to avoid temporary staining or hardening on the coating.

AFTER WASHING do not wax the coating. It is unnecessary and the wax will not bond to the coating. 

For best results, all leather/vinyl surfaces should be cleaned bi-weekly with a leather protectant to avoid contaminant build-up and replenish the natural oils. Vacuum carpets regularly and use carpet & fabric cleaners when necessary. Immediately wipe off spills on leather, vinyl, or fabric.

A yearly annual inspection and service of your ceramic coating is strongly recommended for optimal results and longevity.

Annual Inspections are the recommended process for ensuring the coating is maintained and care for the vehicle is properly executed. Annual inspections should be carried out within 30 days before the anniversary date of the last service to ensure peak performance. Although durable and long-lasting, annual inspections ensure maximum gloss and protection from ceramic coatings.

Annual Inspections are $250 and includes an exterior wash & surface decontamination to remove any build up that may be on the ceramic coating that normal washing alone cannot remove.

WINDOW TINT TERMS OF SERVICE:

A labor rate of $75.00 per hour will be assessed for any additional cleaning or removal of existing window film material. Outlaw Coatings, LLC is not responsible for the condition of the surface the car is brought to us in. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is damage prior to installation. WE ARE NOT RESPONSIBLE FOR THE CONDITION OF THE GLASS/VEHICLE PRIOR TO THE WINDOW FILM BEING INSTALLED OR WHAT IS UNDERNEATH THE WINDOW FILM ONCE IT IS INSTALLED.

Window film material is a non-returnable item once the material is ordered, cut and/or installed per the customer’s personal request. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason the film cost is non-refundable. If an issue arises the customer must submit their complaint in writing and give Outlaw Coatings, LLC the opportunity to investigate the issue and try to resolve the issue prior to pursuing any legal actions. Since all window film installations are customized to the customers specifications Outlaw Coatings, LLC must be given the opportunity to address any issues, including removal and reinstallation, before the client issues a credit card charge back or check cancellation. In the event that the client does request a credit card charge back or check cancellation, the customer will be liable for all legal fees and/or additional costs that were incurred to Outlaw Coatings, LLC. If a credit card dispute is decided in the favor of Outlaw Coatings, LLC and we suffer any losses due to the client’s actions, the client is liable for all legal fees, court costs, etc. If the customer fails to make full payment on an invoice, then the customer authorizes Outlaw Coatings, LLC to remove the window film from the windows if installed. SINCE WINDOW FILM IS CUSTOM INSTALLED TO THE CUSTOMERS SPECIFICATIONS ONCE THE FILM IS CUT AND OR INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.

Estimates are good faith estimates and are based on the current information Outlaw Coatings, LLC has at the time the estimates are given. Estimates given are good for 30 days and are subject to change.

Window film is a pliable material that is made to be installed on glass. We make every effort to make it look as clean and seamless as possible, however, there may be certain surfaces that window film will not adhere to such as plastic, rubber, dot matrix, etc. and customers are not advised to install on such areas. If the customer requests that these areas be installed, we are not responsible for the material not sticking or adhering to those surfaces and the manufacturer will not warranty such items.

Per the IWFA (International Window Film Association) the glass with applied films shall be viewed at right angles to the glass from the room side and at a distance no less than three (3) feet. Viewing shall be carried out in natural daylight, not in direct sunlight. The installation is deemed acceptable if all of the following are unobtrusive (effects during 30 day cure time should be disregarded) including Dirt Particles, Hair and Fibers, Adhesive Gels, Fingerprints, Air Bubbles, Water Haze, Scores and Scratches, Film Distortion, Creases, Edge Lifting, Nicks and Tears. If any of these conditions still exist after 30 days we request the customer return at such time to have us evaluate the film. In most cases moisture bubbles, distortion, and haziness will subside in the 30 day cure time. We DO NOT require a 30 day check-up for window film. However, if you see any areas of concern, please return to our location with the vehicle so we can see the vehicle first hand and to be able to address any issues at that time. If you do not return within the 30 day required time frame to address any issues, we are not responsible for the condition of the window film material or any installation issues. WE CANNOT DO AN INSPECTION OVER THE PHONE, VIA EMAIL OR THROUGH PICTURES; WE MUST SEE THE VEHICLE/GLASS AT OUR LOCATION FOR INSPECTION. ONCE INSTALLED WINDOW FILM MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF THREE (3) FEET FROM THE GLASS AND IS DEEMED AS ACCEPTABLE.

Understand water/soap is used and we make every attempt to prevent but not liable for damage to pillars or sensors. While we make every effort to get the film as close to the edges as we can, when window film is installed, there may be slight gaps. This allows for the water used in the installation to be squeegeed out. This also ensures that the film edges are not raised up by contact with the frame margin, dot matrix or other moldings, etc. Contact with the frame, dot matrix or moldings can lead to peeling of the film. A gap may also exist due to the type of glass or windows that the film is installed on, which Outlaw Coatings, LLC is not responsible for.

WINDOW FILM COMES IN MANY DIFFERENT SHADES, COLORS, AND OPTIONS AND IS SELECTED SOLELY BY THE CUSTOMER AND IS INSTALLED AT THEIR REQUEST. OUTLAW COATINGS, LLC IS NOT RESPONSIBLE FOR THE CUSTOMERS CHOICE IN FILM SELECTION OR FOR BUYERS’ REMORSE.

We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at any time without prior notice.

Low-Angle Haze: Low-angle haze is a completely different sort of blurriness altogether. This type of haze refers to a fuzziness in the windows that is only visible when looking at a steep angle through the glass such as a windshield or a side window in front of you. This is not seen in all films, but it is visible in some ceramic “nano dispersion” films. To create a ceramic film of this type, the polyester film is surface coated in a solution with tiny particles of ceramic. If you were to look at them under a microscope you would see that they are not completely round, they are actually more of a pebble shape. That means that when light hits them at a very low angle there is a slight disruption in the light transmittance that causes a blurry effect. This is unavoidable!

Installation time is based upon many factors including but not limited to, film selected, curing time, places where window film is being installed, size of windows, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for installation but reserve the right to change them at any time for any reason.

All removals for window film are quoted separately and are based on a per hour basis. Window film removal can be very time consuming and costly and is billed as such. Outlaw Coatings, LLC is not responsible for the condition of the glass underneath the film being removed or for any damage that occurs when such material is removed from the glass/vehicle, including damage to defroster lines. Outlaw Coatings, LLC is not responsible for any damage that occurs to the vehicle at the owner’s request.

You will see bubbles and haziness (the moisture between the glass and the film) in the windows until the film has fully cured. This can take up to four (4) weeks depending upon the type of film you select and the environment your vehicle is stored in. Avoid using abrasive washing clothes as well as drying towels when cleaning the film. Do not use any ammonia-based products to clean the film, only use tint safe products.

All materials are installed per the customer or authorized representative’s request. We are not the manufacturer of the product and all warranties are offered through the manufacturer of the product the customer specifically ordered. For warranty information you must visit the manufacturer website for specific information regarding the product(s) you ordered. Outlaw Coatings, LLC is the installer of the product, not the manufacturer. However, if there is something wrong with the product our manufactures do stand behind their products as well as we do, so please do not hesitate to contact us. Damage done to the film by the customer or any third party is not a warranty issue and will not be covered as such.

AUTOBAHN "NO HASSLE" LIFETIME WARRANTY:

Autobahn™ Performance Films, (the Product) is sold with a limited lifetime warranty backed by the Film Manufacturer against discoloration, cracking or crazing, blistering, bubbling, peeling, demetalizing and delamination when installed by an authorized autobahn™ Dealer. In the event the Product is found to be defective as covered under the warranty conditions it will be replaced at no charge to the vehicle owner by an authorized autobahn™ Dealer. It is the responsibility of the vehicle owner to provide the vehicle at his/her expense to the facility of the authorized Dealer. The Warranty Card and proof of purchase showing the type of film and date of purchase must be presented to the Dealer to obtain service. Autobahn™ products are to be used in compliance with all applicable state laws in which the vehicle is registered. Window film installed illegally is not covered by warranty for any reason. It is the sole responsibility of the vehicle owner to ensure the film is in compliance with all state or provincial laws should vehicle registration location change at any time. The Dealer and autobahn LLC disclaims all other warranties expressed or implied including without limitation, any warranty of merchantability, quality or fitness for any purpose whatsoever other than described herein. Transferrable Warranty Option: If you are a subsequent owner of this vehicle and not the original recipient of the autobahn window film installation, and have experienced a qualified warranty film replacement need approved by an authorized autobahn Dealer, you may exercise your transferrable option. If for any reason you should need warranty service, contact your local authorized autobahn Dealer, or call the toll-free number on this card for a Dealer nearest you. The required $99.00 fee paid directly to the installing authorized autobahn Dealer will cover the removal and replacement of any originally installed autobahn window film deemed defective. The new replacement window film will be of the same type and value classification as the original installation, and must be legal and within the guidelines of your state and federal laws. No Fault Warranty: If you are the original purchaser of this autobahn window film installation, and should ever experience any accidental damage to your autobahn window film, you may exercise your one time ‘No Fault’ warranty option. If for any reason you should need to replace damaged window film, contact your local authorized autobahn Dealer for service, or call the toll-free number on this card for a Dealer nearest you. This warranty entitles the original autobahn purchaser up to $75.00 retail value towards the replacement of one damaged window. Any costs in excess of $75.00 will be the responsibility of the vehicle owner.​

PAINT PROTECTION FILM (PPF) TERMS OF SERVICE:

Your new paint protection film will take 4-8 weeks to fully cure depending on weather conditions. You may find small air bubbles or trapped slip solution under your film. THIS IS NORMAL, and will disappear over time. Do not wash the vehicle for 5 days. Vehicles should be back for an inspection within 2 weeks. This inspection is free of charge.

Vehicles cannot have any type of coatings on the finish. These can affect the effectiveness of the adhesion and may cause lifting, bubbles, and other issues which are not covered under manufacturers warranties. The client is aware that the design of the paint protection film is for OEM factory paint. The client waives and releases Outlaw Coatings, LLC from any warranty or damage claims where a product has been applied to a non-OEM painted surface.

Paint may lift on if improperly prepped and painted. By authorizing Outlaw Coatings, LLC to proceed with the install, the client hereby acknowledges the risk, waives any claims against Outlaw Coatings, LLC and agrees that Outlaw Coatings, LLC will not be liable in the event that damage does occur during the installation process.

Paint Protection Film is to prevent your vehicle from future paint chip damage. PPF installation over paint chips will look like contamination after the install due the unevenness of the paint surface. We do not recommend touch up on small paint chips due to the aesthetics of the install thereafter.

Some of our paint protection kits are computer cut using a cutting software. Precut kits involve stopping short of an edge, edges around badges, washers, and corners. The customer understands that the paint protection film is a sacrificial layer for your car and not a complete invisible layer. Customers may choose to have a custom design fit or bulk install for an additional fee.

Although we strive to wrap all edges, some cannot be wrapped. Debris build-up over time on exposed edges/seams will be more visible on light-colored vehicles. Partial installs will have more noticeable debris due to exposed edges. We recommend ceramic coating your vehicle to reduce debris build-up. There is no warranty or reapplication of Film due to debris build-up

Some Headlights are not recommended for paint protection film due to HID features and some exterior coatings on the lens themselves. By authorizing Outlaw Coatings, LLC to proceed with the headlight film application, customers hereby acknowledge the risk and waive any claims against Outlaw Coatings, LLC and agrees that hold Outlaw Coatings, LLC will not be liable in the event that damage does occur during and/or after the installation process.

Film, badge, and decal removal may cause the paint to be damaged. By authorizing Outlaw Coatings, LLC to proceed with the removal, the client hereby acknowledges the risk, waives any claims against Outlaw Coatings, LLC and agrees that Outlaw Coatings, LLC will not be liable in the event that damage does occur during the removal process.

Paint Protection Film removal may cause damage to the paint. By authorizing Outlaw Coatings, LLC to proceed with the removal, the customer hereby acknowledges the risk and waives any claims against Outlaw Coatings, LLC and agrees that Outlaw Coatings, LLC will not be liable in the event that damage does occur during the removal process.

Old Paint Protection Film can pull paint - even if it's not that old. Be aware - if we remove PPF from your vehicle, we will NOT be held responsible if the paint lifts off the car.

Although we strive for perfection in our installations, due to the nature of this product, some degree of dust contamination and/or minor imperfections are present in every Paint Protection Film application. Also, pre-existing flaws, such as scratches, rock chips, debris in the paint, debris in the clear coat, misaligned body panels, and sanding marks are much more noticeable after the paint protection film is applied. Paint Protection Film will have minor imperfections such as slight orange peel and may also include other manufacturer defects from. Vehicles with more miles may have more imperfections due to mileage and use. 

Some vehicles may experience adhesive marks or "silvering" where the adhesive under the film is disturbed during high amounts of stretching. Sometimes these are UNAVOIDABLE. 

If your vehicle has surface imperfections such as rock chips, scratches or other paint defects - PPF may magnify these defects. Vehicles with touch-up paint applied will still have small air pockets surrounding deeply chipped paint. PPF reinstallation or removal will not be covered due to the magnification of defects. REMEMBER - PPF IS NOT ABOUT PERFECTION BUT ABOUT PROTECTION. We always strive for a seamless, bubble, and contaminant-free install but rest assured, we are human and some will be present. 

You must keep pressure washers AWAY from the PPF areas on the car. A pressure washer can lift the film off of the vehicle and cause bubbling and peeling. You must keep the pressure washer a MINIMUM of 24" off of the vehicle. The use of a pressure washer is indicative of a large expansion of film and is immediately noticeable by our inspection team. DAMAGE CAUSED BY PRESSURE WASHERS ARE NOT COVERED UNDER WARRANTY.

AUTOBAHN INCOGNITO PPF WARRANTY:

“NO HASSLE” Lifetime Warranty

Incognito Paint Protection Film, (the Product) is sold with a limited lifetime warranty backed by the Film Manufacturer against discoloration, cracking or crazing, blistering, bubbling, peeling, and delamination when installed by an authorized autobahn™ Dealer. In the event the Product is found to be defective as covered under the warranty conditions it will be replaced at no charge to the vehicle owner by an authorized autobahn™ Dealer. It is the responsibility of the vehicle owner to provide the vehicle at his/her expense to the facility of the authorized Dealer. The warranty card and proof
of purchase showing the type of product and date of purchase must be presented to the Dealer to obtain service. Autobahn™ products are to be used in compliance with all applicable state laws in which the vehicle is registered. It is the sole responsibility of the vehicle owner to ensure the product is in compliance with all state or provincial laws should vehicle registration location change at any time. The Dealer and Autobahn™ disclaims all other warranties expressed or implied including without limitation, any warranty of merchantability, quality or fitness for any purpose whatsoever other than described herein.

No Fault Warranty:

If you are the original purchaser of this Incognito Paint Protection Film installation and should ever experience any accidental damage to your
Incognito Paint Protection Film, you may exercise your one time ‘No Fault’ warranty option. If for any reason you should need to replace damaged Product, contact your local authorized autobahn™ Dealer for service, or call the toll-free number for a Dealer nearest you. This warranty entitles the original autobahn™ purchaser up to $250.00 retail value towards the replacement of damaged material. Any costs in excess of $250.00 will be the responsibility of the vehicle owner. This Limited Warranty does not cover defects caused by:

1. Non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical
abuse, including, but not limited to chemical abuse (e.g. harsh cleansers and solvents), thermal abuse or shock (e.g. excessive heat or cold) or misuse;

2. Improper storage, installation, handling and/or use of the Product;

3. Damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;

4. Unreasonable or unintended use of Product;

5. Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the painted surface;

6. Minor conditions such as stains, and scratches;

7. Damage to the surface due to improper wash techniques, automatic car washes or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;

8. Scratches, scuffs, scrapes, chips to the painted surface;

9. Water spots – water spots are caused by mineral deposits, which if left to dry on the paint protection film may leave a stain, water spots are not covered;

10.Damage caused by collision, rock chips, accidental damage, vandalism, fire, hail, flood, surface rust, rail dust, physical damage, paint overspray, or paint manufacturer’ defects, which may be covered under manufacturers protection plan; and

11.Areas that have not been re-wrapped after a paint or body repair;

12.Use in non-automotive applications.

________________________________________

LEGAL DISCLAIMER

Outlaw Coatings, LLC will not be liable for any damages which are incurred directly or indirectly to the vehicle, operators or passengers of the vehicle before, during, or after performing services requested by the vehicle owner.

Outlaw Coatings, LLC is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or delivery of our products.

I hereby authorize the above services to be performed with the necessary time, materials and techniques, and hereby grant Outlaw Coatings, LLC and/or employees of Outlaw Coatings, LLC permission for the operation of the vehicle herein described on streets, highways, or elsewhere for the purpose of pick-up and/or delivery. An express mechanic’s lien is hereby acknowledged on the above vehicle to secure the amount of the services performed. The vehicle and/or mechanic’s lien WILL NOT be released until payment is received in full.

I understand that this vehicle is subject to repossession in accordance with NC General Statutes Chapter 20 and criminal charges will be pursued in accordance with NC General Statutes Chapter 14 if payment for services and/or products rendered is dishonored in any way including but not limited to chargebacks, stop payment, insufficient funds, transaction dispute, or any other claims of fraud. By signing this agreement herein you understand that there are absolutely NO REFUNDS or adjustments made to invoices after vehicle pick up.

Accepting the vehicle at the time of pickup constitutes acceptance of services rendered and no further adjustments will be made or authorized unless provided by Outlaw Coatings, LLC in writing prior to invoice being paid.