Leave Feedback - 26X Score
Before we get in to it. Please leave us one piece of advice that will help us improve our business.
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NAME
Email
example@example.com
LOCATION
Please Select
SAVANNAH, GA
TYBEE ISLAND, GA
ATLANTA, GA
HILTON HEAD ISLAND, SC
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AM/PM Option
Overall Experience
Scale: 1 = Poor, 2 = Fair, 3 = Good, 4 = Very Good, 5 = Excellent
Did you have a 26X Experience?
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What kept it from being a 26X Experience? (Select all that apply)
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Food wasn’t crave-worthy or exciting
Service didn’t feel enthusiastic or personal
No WOW moments or surprises
Didn’t feel genuinely welcomed or valued
Atmosphere didn’t deliver the vibe
Staff didn’t seem to care about my experience
Nothing stood out enough to make me say “SHIT YEAH!”
Other
On a scale of 1 to 5, how likely are you to return?
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What is keeping you from wanting to return? (Select all that apply)
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Food didn’t meet my expectations
Service didn’t make me feel valued
Wait time was too long for me
Cleanliness didn’t feel up to standard
Atmosphere didn’t match what I like
Didn’t feel like a good value for me
Nothing really made me want to come back
Other
On a scale of 1 to 5, how likely are you to recommend us to others?
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If you rated below 5, why would you hesitate to recommend us? (Select all that apply)
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Food wasn’t memorable enough to rave about
Service wasn’t consistent or impressive
Atmosphere wouldn’t appeal to others
Cleanliness fell short of expectations
Pricing or value isn’t competitive
Not unique compared to other options
Experience didn’t match our expectations
Other
First Impressions
How clean and inviting was the restaurant exterior?
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If less than 5, check all that apply:
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Trash or debris outside
Landscaping unkempt
Windows or signage dirty
Entryway felt unwelcoming
Other
How quickly were you greeted upon entering the restaurant and how friendly and welcoming was the initial greeting? ?
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If less than 5, check all that apply:
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No one greeted me
Waited too long at the door
Staff seemed busy or distracted
Not sure who to approach
Other
Service Experience
Once seated, how quickly did a team member approach you?
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If less than 5, check all that apply:
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No one approached me
Wait felt unusually long
Seemed short-staffed
Didn’t acknowledge me promptly
Other
Did the staff highlight any specials or bestsellers in a helpful way?
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If less than 5, check all that apply:
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No specials mentioned
Staff seemed disinterested
Didn’t ask if I had questions
Didn't offer guidance
Other
How confident and knowledgeable did the staff seem about the menu?
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If less than 5, check all that apply:
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Didn’t know ingredients
Couldn’t answer dietary/allergen questions
Seemed unsure about items
Gave conflicting info
Other
Were suggestions (like apps or drinks) offered appropriately?
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If less than 5, check all that apply:
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No suggestions offered
Felt scripted or pushy
Not relevant to my needs
Skipped over desserts/drinks
Other
Food & Beverage
How timely was your food and drink service?
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If less than 5, check all that apply:
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Food took too long
Drinks were late
Items brought out at different times
Wait not communicated
Other
Was your order taken and confirmed accurately?
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If less than 5, check all that apply:
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Items were missing
Incorrect customization
Got someone else’s order
Repeated mistakes
Other
Was your food served at the proper temperature (Hot food hot, cold food cold)?
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If less than 5, check all that apply:
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Hot food was cold
Cold food was hot
Drinks were watered down
Unevenly cooked and/or undercooked
Other
How would you rate the overall taste and appearance of your food?
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If less than 5, check all that apply:
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Bland or under-seasoned
Overcooked or soggy
Sloppy presentation
Not as described
Other
Were utensils, napkins, and condiments provided proactively?
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If less than 5, check all that apply:
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Had to ask multiple times
Missing napkins or utensils
No condiments offered
No to-go packaging available
Other
Staff Behavior & Hospitality
Did staff appear clean, presentable, and in uniform?
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If less than 5, check all that apply:
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Uniform was dirty
Not wearing name tags
Looked disheveled
Didn’t match the vibe of the brand
Other
Were you checked on during the meal to ensure everything was okay?
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If less than 5, check all that apply:
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Never checked in
Too long before follow-up
Didn’t seem to care
Only checked at end
Other
How friendly and engaged did the staff feel during your visit?
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If less than 5, check all that apply:
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Felt cold or uninterested
Rushed interactions
No engagement or personality
Didn't feel welcome
Other
Were requests (like refills or extras) handled promptly and professionally?
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If less than 5, check all that apply:
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Took too long
Forgot my request
Poor attitude when asked
Had to ask multiple times
Other
Did you observe professional behavior from all staff? Scale: 1
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If less than 5, check all that apply:
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Staff arguing
Inappropriate language
Unprofessional behavior near guests
Lack of focus or energy
Other
Checkout & Departure
How smooth and accurate was the checkout process?
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If less than 5, check all that apply:
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Wrong total
Took too long to get check
Tech/payment issues
Wasn’t offered receipt
Other
Were you thanked or acknowledged as you left?
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If less than 5, check all that apply:
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No thank you or goodbye
Staff distracted
Felt ignored
No follow-up invite
Other
Was there a clear and simple process for addressing any problems? Scale:
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If less than 5, check all that apply:
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Didn’t know who to ask
Staff seemed unsure
No follow-up on complaint
Problem unresolved
Other
Please upload any photos you took during your visit.
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