RESPONSE FORM - SPARK Flex Motor Controller Recall Program
This program is valid for all orders containing SPARK Flex Motor Controller(s) shipped through Wednesday, January 24th, 2024. All SPARK Flex Motor Controllers shipped after this date have already been checked and are not affected by this issue. Please fill out this RESPONSE FORM with your order information and one of the options below by February 2, 2024. We encourage you to complete this form as soon as possible. Delayed submissions may result in extended processing times for the shipment of replacement units.
Order Number:
*
If you have placed multiple orders, please fill out one form per order.
Number of SPARK Flex Motor Controller(s) Purchased Within Order:
*
Email Address:
*
Name
*
First Name
Last Name
Phone Number
*
-
Area Code
Phone Number
Shipping Option:
*
OPTION 1: Please ship my replacement SPARK Flex Motor Controller(s) to the same address as my original order
OPTION 2: Please ship my replacement SPARK Flex Motor Controller(s) to a DIFFERENT address
OPTION 3: I would like to return my SPARK Flex Motor Controller(s) for a full refund and NOT receive any replacement(s)
Other
Shipping Method: By default, we will ship your replacement SPARK Flex Motor Controller(s) via FedEx Express. If your team prefers a different shipping carrier, please select "Other" and indicate your preferred shipping carrier/method below.
*
Yes, please proceed with shipping my order via FedEx Express.
Other
Replacement Shipping Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
Are you experiencing any additional unresolved issues within the NEO Vortex/SPARK Flex family of products?
*
Yes, I would like a representative from the REV Technical Support Team to review my issue(s) or concern(s) prior to shipping/refunding my order as indicated above.
No, I would like to proceed with promptly shipping/refunding my order as indicated above.
Please select which product(s) are experiencing additional unresolved issues
REV-21-1652: NEO Vortex Brushless Motor
REV-21-2130: Vortex MAXPlanetary Input Kit
REV-21-2807: Vortex Shaft - 8mm
REV-21-2827: Vortex Shaft - Falcon Compatible Spline
REV-21-2848: Vortex Shaft - MAXSwerve Integrated Key
REV-21-6800: Vortex Shaft - 20DP Gear - 7T
REV-21-1652: NEO Vortex Brushless Motor. Please enter the total quantity from your order that are experiencing additional unresolved issues.
*
REV-21-1652: NEO Vortex Brushless Motor. Please provide an explanation of the additional unresolved issues that you are experiencing.
*
A representative from our Technical Support Team will review the information provided. Depending on the issue, we may either include replacements in your outgoing shipment, or may contact you directly to determine the best solution prior to shipping/refunding your order as you have indicated above.
REV-21-2130: Vortex MAXPlanetary Input Kit. Please enter the total quantity from your order that are experiencing additional unresolved issues.
*
REV-21-2130: Vortex MAXPlanetary Input Kit. Please provide an explanation of the additional unresolved issues that you are experiencing.
*
A representative from our Technical Support Team will review the information provided. Depending on the issue, we may either include replacements in your outgoing shipment, or may contact you directly to determine the best solution prior to shipping/refunding your order as you have indicated above.
REV-21-2807: Vortex Shaft - 8mm. Please enter the total quantity from your order that are experiencing additional unresolved issues.
*
REV-21-2807: Vortex Shaft - 8mm. Please provide an explanation of the additional unresolved issues that you are experiencing.
*
A representative from our Technical Support Team will review the information provided. Depending on the issue, we may either include replacements in your outgoing shipment, or may contact you directly to determine the best solution prior to shipping/refunding your order as you have indicated above.
REV-21-2827: Vortex Shaft - Falcon Compatible Spline. Please enter the total quantity from your order that are experiencing additional unresolved issues.
*
REV-21-2827: Vortex Shaft - Falcon Compatible Spline. Please provide an explanation of the additional unresolved issues that you are experiencing.
*
A representative from our Technical Support Team will review the information provided. Depending on the issue, we may either include replacements in your outgoing shipment, or may contact you directly to determine the best solution prior to shipping/refunding your order as you have indicated above.
REV-21-2848: Vortex Shaft - MAXSwerve Integrated Key. Please enter the total quantity from your order that are experiencing additional unresolved issues.
*
REV-21-2848: Vortex Shaft - MAXSwerve Integrated Key. Please provide an explanation of the additional unresolved issues that you are experiencing.
*
A representative from our Technical Support Team will review the information provided. Depending on the issue, we may either include replacements in your outgoing shipment, or may contact you directly to determine the best solution prior to shipping/refunding your order as you have indicated above.
REV-21-6800: Vortex Shaft - 20DP Gear - 7T. Please enter the total quantity from your order that are experiencing additional unresolved issues.
*
REV-21-6800: Vortex Shaft - 20DP Gear - 7T. Please provide an explanation of the additional unresolved issues that you are experiencing.
*
A representative from our Technical Support Team will review the information provided. Depending on the issue, we may either include replacements in your outgoing shipment, or may contact you directly to determine the best solution prior to shipping/refunding your order as you have indicated above.
Questions or Comments
We appreciate your patience as we work through these technical obstacles. Please don’t hesitate to comment below with any additional questions you may have regarding your order.
Questions or comments regarding your order:
Submit
Should be Empty: