Client Rights and Responsibilities
Special Note: Unleashing Potential has defined its “Client” as those Parents whose child (ren) receives services through our childcare and youth development programs, exclusive of young adults, ages 18 - 24.
Unleashing Potential (UP) Clients have the right to:
Ø Be informed of their rights and responsibilities
Ø Be provided with sufficient information to make an informed choice about using the organization and its services
Ø Fair and Equitable treatment including:
a. the right to receive services in a non-discriminatory manner
b. the consistent enforcement of program rules and expectations
c. the right to receive services that exemplifies dignity, respect, and is responsive to cultural and linguistic differences
Ø Be safe in the agency’s service environments
Ø Written and oral communication in the languages of the major population groups served
Ø The provision of, or arranging for, communication assistance for persons with special needs who have difficulty making their service needs known
Ø Participate in all service decisions; receiving service in a manner that is non-coercive and that protects the person's right to self-determination
Ø Request a review of their care
Ø Refuse any service and be informed about the consequences of such refusal, which can include discharge
Ø Receive a schedule of any applicable fees and estimated or actual expenses and are informed prior to service delivery about: the amount that will be charged; when fees or co-payments are charged, changed, refunded, waived, or reduced; the manner and timing of payment; and the consequences of nonpayment.
Ø Confidentiality and privacy re: services rendered unless a legal court order requests such information
Ø Be informed on how to lodge complaints or grievances
As a client of Unleashing Potential, I recognize my responsibility to:
Ø Participate in services specified in my plan including compliance with program rules and regulations.
Ø Not engage in violent or destructive behavior
Ø Honor the confidentiality of others during group activities
Ø Provide relevant information as a provision for receiving services and participating in service decisions
Unleashing Potential Administrative Office Hours are: 9am-5pm Monday- Friday